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Director of Cloud Operations
KITEWHEEL Boston, MA
$165k-208k (estimate)
Full Time | IT Outsourcing & Consulting 1 Month Ago
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KITEWHEEL is Hiring a Director of Cloud Operations Near Boston, MA

Who We Are
Powering the next generation of customer interactions, Kitewheel is a cloud-based software platform, used by some of the world’s largest consumer brands (e.g. Kroger, US Bank, Synchrony Financial) to deliver real-time customer experiences. The business, led by a team of marketing and customer engagement tech veterans, is in its seventh year of operation and has grown an average of 100% every year. Kitewheel serves its global customer and partner base from offices in Boston (HQ), New York City, and London.
Forrester has named Kitewheel as the Leader in Customer Journey Orchestration and Analytics since 2017 and again for 2020. This followed being named a Visionary on Gartner’s 2016 Magic Quadrant for Digital Marketing Hubs, being honored as CRM Watchlist “Rookie of the Year” in 2015 and named by Gartner as a “Cool Vendor” in CRM Marketing in 2014.
The Kitewheel Development Team is a world class team of developers working on the world’s leading customer journey orchestration platform. We work hard, and we have fun.
What You'll Do
The Director of Cloud Operations will be responsible for leading a highly technical team with expertise in modern infrastructures and operations. Kitewheel utilizes modern cloud computing running on Amazon Web Services, Microsoft Azure and Google Cloud Platform to run a world-wide world-class service.
The responsibilities will include:
  • Deployment, management and monitoring of the Kitewheel cloud applications
  • Infrastructure change management
  • Management of the Kitewheel client support desk
  • Managing the development operations team
The Director of Cloud Operations will report to the Chief Technology Officer and will be a peer of the VP of Engineering and the VP of Product.
Cloud security is a shared responsibility amongst the senior management team lead by the CTO acting as the CSO.
The Director of Cloud Operations will work closely with Development, Product and Professional Services teams to assure product delivery. The ideal candidate will demonstrate knowledge and expertise in the following areas:
  • Design, implement and operate a modern, scalable, cloud-based infrastructure
    • Using infrastructure as code techniques for development and production environments
    • Experience of running production applications on at least one of AWS, Azure or GCP
    • Advanced level knowledge of automation frameworks such as Ansible, Terraform or Python development experience
    • Implement configuration and deployment automation towards improving functionality, availability, and manageability of our enterprise cloud offerings
  • Work closely with Engineering, IT, and Security teams to help formulate and implement a strategy for cloud including developing frameworks and internal standards and governing policies and procedures
  • Lead technical operations on key initiatives or projects from requirements to design to implementation
  • Solve problems related to these mission critical services and build automation to proactively detect and prevent their re-occurrences
  • Collaborate via open communication reaching across functional borders to analyze, tune, and configure automated platform infrastructure and systems
What’s Required
Education:
Bachelor's degree or higher in computer science, engineering or related field
Cloud Certifications: (Candidates with any below certifications is a plus):
  • AWS Certified Solutions Architect – Associate
  • AWS Certified DevOps Engineer – Professional
  • AWS Certified Solutions Architect – Professional
Experience:
  • 7 years’ experience dealing with large complex information systems and in managing operations at a global scale
  • 7 years of experience in software development field
  • 7 years of hands-on experience with systems design and operations
  • 5 years of experience managing and leading teams
  • Experience Linux/Unix Administration
  • Experience in automation/configuration management using Chef, Ansible, Terraform or an equivalent
  • Experience of cloud database management and SQL experience
  • Working understanding of RESTful APIs
Qualifications, Strengths and Skill
  • Proven ability to design, deliver, and operate web scale, high growth system with high reliability and availability targets
  • Experience with development, deployment, and operations in a cloud environment, preferably AWS
At Kitewheel, you will be a member of a dynamic and growing team that prides itself in developing highly innovative, adaptable and configurable software solutions. Our collaborative culture and strong technical environment make Kitewheel a great place to build your career

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$165k-208k (estimate)

POST DATE

02/08/2023

EXPIRATION DATE

05/06/2023

WEBSITE

kitewheel.com

HEADQUARTERS

BOSTON, MA

SIZE

50 - 100

FOUNDED

2013

CEO

LAWRENCE SMITH

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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