Job Summary:

The Hospitality Manager will be responsible for managing client-facing performance food catering operations for a professional baseball operation in Goodyear, AZ. This will include client communications, dining room service, responsibility for the 'Front of House' and collaboration with the chef team and 'Back of House' operations.

This position reports to the Executive Chef.

Key Responsibilities:

• Collaborate with the kitchen team to deliver best-in-class food service to our client
• Be the front-facing leader for our team
• Consistently present a clean, organized, and inspiring dining area and service line
• Be involved in all communications with local clients and coordinate those needs with the commissary kitchen
• Interface regularly with the corporate leadership to ensure that all standards are being upheld and in-line with budget
• The Hospitality Manager along with the Executive Chef, will be directly responsible for the operations and staffing for all remote and on-site dining operations

Scheduling and Human Resources

• Collaborate with Executive Chef to write weekly schedules for all staff members, including cooks, delivery drivers, and café attendants
• Collaborate with Human Resources for all staffing needs, including hiring, discipline, and termination
• Maintain a regular review process for employees
• Foster a culture that displays mutual respect, patience, and compassion

Client Relations

• Manage and build upon existing relationships with performance food service clients
• Adapt to the unique demands of performance food service and create systems to accommodate those needs
• Possess a strong sense of integrity for self and service
• Maintain a "solutions minded" attitude
• Exhibits a pleasant demeanor, cheerful service and maintains a helpful, friendly, and caring attitude towards players and coaching staff
• Adheres to facility confidentiality policies and procedures

Kitchen Operations

• Possess an understanding of kitchen culture
• Work with the kitchen directly to assist in production and operations
• Assist the kitchen in developing and maintaining systems, i.e., rotating cleaning schedules, routine maintenance, opening and closing checklists
• Aides in culinary execution as needed

Dining Room Operations

• Lead operations at dining location that hosts meal service up to 7 days per week
• Maintain standards and appropriate staffing at all dining locations
• Be the main point of contact for all client needs

Administrative Responsibilities

• Manage AP/AR responsibilities on a week to week basis
• Utilize KitchFix's scheduling tool to input, adjust and approve payroll
• Manage signage and other menu communications
• Aide in ordering service-related items within the budget in collaboration with Executive Chef
• Schedule and document regular meetings with the on-site client and be the main point of contact for all service-related items

Qualifications:

• 5 to 7 years of restaurant and/or catering management experience
• 5 years of Food Service Management experience preferred
• Experience in client-facing role—demonstrated success with building and maintaining relationships with clients
• Strong written and in-person communication skills
• Strong leadership and team building skills
• Experience in implementing new systems within an existing operation
• ServSafe Managers certification
• Excellent organizational and management skills
• Strong communication skills with both staff and clients
• Problem-solving mentality
• Experience with budgets, food and supply orders, COGS, and inventory audits
• Microsoft Office/Excel
• Exhibits patience and compassion
• A working knowledge of baseball
• A working knowledge of culinary nutrition
• Fluent in Spanish a plus

Work Schedule:

• Able to work non-standard work week, including early mornings, weekends, holidays

Kitchfix Total Rewards Package:

• Competitive annual salary- starting at $50,000/year
• Comprehensive benefit package- medical, dental, vision, health savings account, flexible spending accounts
• 401(k) plan
• Monthly cell phone reimbursement
• Paid time off (PTO, Sick Time, Paid Holidays)
• Paid parental leave
• Opportunity to have an impact on Kitchfix's growth