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Kings III of America, LLC
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Customer Support Specialist
$45k-59k (estimate)
Full Time 4 Months Ago
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Kings III of America, LLC is Hiring a Customer Support Specialist Near Coppell, TX

Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA. Results are solely based on survey responses from our team members, and we are proud to have ranked in the top 5% for multiple culture drivers including clued-in employees, supportive managers, strong values, meaningful work, leaders-in-the-know, employee appreciation and cross-team cooperation.

Watch our video.

Kings III Emergency Communications – Customer Support Specialist

Kings III is a fast-growing company providing emergency elevator and pool monitoring service to thousands of commercial and multi-family properties across the US.

Job Summary:

We provide critical communication services to help people in distress.

The Customer Support Specialist is the first point of contact, primarily responsible for handling incoming calls and emails. This is not a typical call center position, but a customer service-oriented position where the interactions can be lengthy and in-depth.

We take on equipment issues, appointment scheduling, and other general questions. We coach people through troubleshooting & resetting equipment, educating customers on how their emergency phones work. Additional projects are assigned related to maintaining accounts. Our support knowledge is well-rounded; other departments come to us for our expertise. 

Who you are:

You are a problem-solver. You are comfortable with basic technical support, able to patiently walk customers through troubleshooting equipment issues. You demonstrate empathy, understanding a customer’s situation while also conveying your knowledge & expertise kindly. You take pride in hard work & the feeling of accomplishment that comes with completing a task.
You are confident, self-motivated, and focused. You manage your time well & can tackle a special project with tenacity. Others can count on you. You’re eager to help your team reach new heights. Potluck fanatics welcome.
 

Responsibilities:

  • Field customer/colleague inquiries via phone and email
  • Troubleshoot and resolve hardware issues; schedule service appointments when necessary
  • Apply critical thinking and problem-solving skills
  • Proactive outreach to customers to in an effort to coordinate the delivery of Kings III services
  • Interact with multiple software platforms to serve customer needs
  • Divide & co-manage a special project with a team of 2-3
  • Contribute to the improvement of department processes and procedures
  • Any other duties assigned by supervisor/manager

Essential Skills and Experience:

  • Punctual and regular attendance
  • Customer service or contact center background, including escalated customer scenarios
  • High school diploma required
  • Professional written skills for customer email correspondence & documentation
  • Oral communication skills – clarity & confidence on the phone
  • Proficient in Microsoft Excel
  • Typing at 45 wpm
  • Organizational skills
  • High attention to detail and accuracy
  • 1 year of previous b2b customer service/call center experience preferred
  • Bi-lingual in English / Spanish a plus

Company Benefits:

  • Medical, dental, vision, life, disability insurance plans offered.
  • 401k plan with company match.
  • Employer paid telemedicine benefits.
  • Nine scheduled paid holidays, plus one paid floating holiday each year.
  • 15 days of paid time off accrued in the first year.

About Our Company:

At Kings III, we specialize in reducing risk, liability, and costs for our customers. We provide complete, compliant, and affordable emergency push button help phone solutions for elevators, poolside, stairwells, parking areas and more (landline, cellular and VoIP available). Our primary client base includes commercial and multi-family real estate owners and property managers. Our all-inclusive turnkey solution includes equipment, installation, maintenance and 24/7 monitoring at our very own Emergency Dispatch Center all for one low price. Two key differentiators include our smart line seizure technology which eliminates costly dedicated emergency phone lines and our digital recording and storing of all calls. These coupled with many other value-added benefits allow us to deliver peace of mind to our clients. At Kings III, our primary focus is servicing the customer above all else. Keeping a current customer satisfied is more important than gaining a new one. As a private company, we don't have to cut corners to make quarterly profit goals. As a result, our customer retention rate is amazingly high at nearly 98%. Most important to our employees and our customers alike is that we stand behind what we sell and service. If there is a problem, we fix it, period. We are in the life safety business and understand our products must work when needed.

Kings III Core Values:

You will find our core values, listed below, deeply engrained in the fabric of the company. It’s important that everyone in the business is dedicated to these values as we work to lead and grow a team of good citizens – internally and externally speaking.
1. Honesty & Integrity
2. Service to the customer above all else.
3. Do what is right.
4. Good enough is not good enough; pursue excellence.
5. Encourage individual initiative and growth.

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Summary

JOB TYPE

Full Time

SALARY

$45k-59k (estimate)

POST DATE

11/25/2022

EXPIRATION DATE

12/06/2023

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The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Call Center, Organizational Skills, Customer Support, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

02/18/2022: Richland, WA

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.

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