Responsibilities

• Become an expert in all clinical applications (Kindbody EMR, Patient Portal, etc.)
• Leading Application Support team members.
• Become familiar with the various EMR integration and HL7 applications within the EMR
• Generate reports on common issues and communicate trends.
• Communicate with executives, physicians, managers, and other medical professionals about problems, suggestions, or inquiries they may have.
• Assess impact and evidence of each request in order to clarify and escalate priorities.
• Proactively ask questions and work with product managers and engineers to resolve problems.
• Document ongoing support KB articles and train employees in the use of the EMR
• Setup of certain user accounts in clinical applications.
• Provide guidance to Tier 1 support and team members.
• Become primary point of contact within Application Support for assisting Product and Engineering teams
• Strong involvement in clinical software setup for new markets.

Who You Are

• 5 years in application support
• Significant experience supporting healthcare applications (I.e. Epic, Cerner, Nextgen, etc.)
• Experience with database manipulation, SQL, Metabase, HTML, React, and Ruby on Rails
• Proven data analytics and application troubleshooting skills
• Creative, strategic thinker who enjoys digging in and problem-solving
• Proficient in major computer and mobile operating systems such as MacOS, Windows, iOS, and Android
• Technical understanding of software development life cycle
• Customer service focused
• Demonstrated ability to meet deadlines, handle and prioritize multiple requests
• High level of accountability, proven track record of taking ownership and solving problems
• Exceptional follow-through
• Comfortable in fast-paced and rapidly changing environment
• Willingness to work on weekends and evenings based on on-call scheduling

Perks and Benefits

Pay range for this position is: $100,000 -$110,000 depending on years of experience. 

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our full time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA HSA options; Company-paid life insurance; Short Term Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: California, Colorado, Illinois, New York, New Jersey and Washington. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company.

Please note that Kindbody interview requests and job offers only originate from an @kindbody.com email address. Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at talent@kindbody.com.

--

Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.