2120 Guest Service Agent Jobs in United States

Kimpton Hotel Monaco Denver
Denver, CO | Other
$29k-40k (estimate)
2 Months Ago
Towneplace Anchorage
Anchorage, AK | Part Time
$42k-57k (estimate)
Just Posted
Voyago Vacation Rentals
Carefree, AZ | Full Time
$35k-50k (estimate)
Just Posted
Hilton Stockton
Stockton, CA | Full Time
$52k-66k (estimate)
Just Posted
Stonebridge Hospitality Associates
Aurora, CO | Full Time
$35k-47k (estimate)
Just Posted
Koa Kea Hotel Resort
Kauai, HI | Full Time
Just Posted
Hotel Aliz Time Square
New York, NY | Full Time
Just Posted
Emeline
Charleston, SC | Full Time
$26k-35k (estimate)
Just Posted
Hilton Garden Inn Hotel Lehi
Lehi, UT | Full Time
$27k-37k (estimate)
Just Posted
Doubletree Hilton Hotel Washington Dc Crystal City
Arlington, VA | Full Time
$33k-46k (estimate)
Just Posted
Hilton Garden Inn Hartford South Glastonbury
Glastonbury, CT | Part Time
Just Posted
Hampton Inn Maingate South
Davenport, FL | Full Time
$27k-38k (estimate)
Just Posted
Embassy Suites Savannah Airport
Savannah, GA | Full Time
$26k-37k (estimate)
Just Posted
Courtyard Marriott Plainfield
Plainfield, IN | Full Time
$28k-39k (estimate)
Just Posted
Holiday Inn Boston Bunker Hill Area
Somerville, MA | Part Time
Just Posted
Focus Westgate
Spartanburg, SC | Full Time
$26k-38k (estimate)
Just Posted
Ac Hotel Marriott Austin Hill Country
Austin, TX | Full Time
$28k-40k (estimate)
Just Posted
Larkspur Landing Pleasanton
Pleasanton, CA | Full Time
$39k-55k (estimate)
1 Day Ago
Best Western Plus Sonora Oaks Hotel
Sonora, CA | Part Time
$33k-46k (estimate)
1 Day Ago
Kimpton Hotels Restaurants
Denver, CO | Full Time
$30k-42k (estimate)
1 Day Ago
Le0103 Drury Hotels
Ft. Myers, FL | Full Time
$32k-45k (estimate)
1 Day Ago
Reitmr
Sonesta ES Suites Auburn Hills, MI | Full Time
$34k-52k (estimate)
1 Day Ago
Home2 Suites Hilton Greenville Downtown
Greenville, SC | Part Time | Full Time
1 Day Ago
Windsor Capital
Arcadia, CA | Other
2 Days Ago
Two Bunch Palms
Desert Hot Springs, CA | Full Time
$27k-35k (estimate)
2 Days Ago
Homewood Suites Hilton
Fort Collins, CO | Full Time
$24k-33k (estimate)
2 Days Ago

Guest Service Agent

$29k-40k (estimate)
Other 2 Months Ago

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Responsibilities

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

Pay Rate: $18.00/hr 

Qualifications

  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

                                                                                                                                

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Kimpton Hotel Monaco Denver
Other
$22k-27k (estimate)
1 Week Ago
Kimpton Hotel Monaco Denver
Other
$28k-33k (estimate)
4 Weeks Ago
Kimpton Hotel Monaco Denver
Part Time
$24k-29k (estimate)
4 Weeks Ago

The job skills required for Guest Service Agent include Front office, Credit Card, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.

If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Agent job description and responsibilities

Reservations at restaurants or entertainment venues may be made the guest service agent.

03/06/2022: Colorado Springs, CO

When customers check out, part of a service agent’s job entails totaling their bills.

12/21/2021: Gainesville, FL

Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.

03/08/2022: Lompoc, CA

When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.

03/03/2022: Flagstaff, AZ

The agent tabulates the room rate and any telephone or room service charges added during the stay.

02/11/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Agent jobs

Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.

01/26/2022: Sarasota, FL

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

02/03/2022: Sioux Falls, SD

Hotel guest agents spend much of their time arranging for services hotel quests request or need.

02/14/2022: Des Moines, IA

Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.

01/16/2022: Concord, NH

Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.

01/12/2022: Abilene, TX

Step 3: View the best colleges and universities for Guest Service Agent.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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