22 Service Desk Analyst Jobs in Dallas, TX
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Kimley-Horn is Hiring a Service Desk Analyst Near Dallas, TX
Overview
Service Desk Analyst (Dallas, TX)
Kimley-Horn, one of Fortune Magazine’s “100 Best Companies to Work For,” is looking for a Service Desk Analyst to join the corporate team in our Dallas, TX office.
The ideal candidate will have a strong drive, and is task oriented that can work with limited supervision and provide full-time internal and external support as a Tier 1 member of the Service Desk. Responsibilities include Managing the Service Desk queues with a focus on documentation with troubleshooting steps and timely resolution times. We are looking for a generalist in IT that can support both hardware and software, with a focus on support of software tools developed by Kimley-Horn and used by internal users and external clients. There is potential growth opportunities as a trainer, Knowledge Base Administrator, Problem Management Administrator, and a desire to build their career at Kimley-Horn.
This is an in-office position.
Responsibilities
- Troubleshoot, document, and resolve or escalate issues/requests using defined processes/procedures, SLA’s and best practices.
- Ensure a high level of customer satisfaction.
- Identification, research, and resolution of technical problems. Respond to incoming calls, emails, and support requests.
- Document issues follow processes and procedures and monitor open requests to ensure timely and quality resolution.
- Troubleshooting of desktop applications, browser-based tools and mobile apps including user questions, bugs, upgrades, and functionality.
- Troubleshooting of hardware when applicable.
Qualifications
- High School diploma/GED with 3 years of IT or Helpdesk Experience
- Associates Degree in Information Technology/Systems with 0-3 years of Experience
- Working knowledge of Service Desk ticketing system and/or ServiceNow is a plus
- Strong customer service, technical, documentation and troubleshooting skills
- Understanding of networking technologies
- Experience with Windows 10, MS Office O365 troubleshooting
- Experience with user provisioning for Active Directory, Exchange, Sharepoint and other company applications
- Strong analytical skills; excellent interpersonal and communication skills
- Ability to interact professionally with a diverse group, i.e., managers, subject matter experts, escalation groups and end users
Job Summary
Full Time
Business Services
10/21/2022
12/14/2022
kimley-horn.com
ATLANTA, GA
15,000 - 50,000
1967
RAYMOND P STRYCHALSKI
$500M - $1B
Business Services
Related Companies
About Kimley-Horn
Kimley-Horn is one of the nations premier planning and design consulting firms. With over 3,000 staff members in more than 80 offices across the U.S., the firm offers full services in a wide range of disciplines. Clients know Kimley-Horn for the creativity of our solutions and the sense of urgency we bring to each and every project. We take a clients-eye view of our work, planning and designing to accomplish the clients goals in the most effective manner. A quality workplace is equally important to us, and the unique benefits we bring to our staff have been recognized by Fortune magazine (100 ...Best Companies to Work For and "100 Best Workplaces for Millennials") and Civil Engineering News (#1 Best Civil Engineering Companies to Work For). For more information on Kimley-Horn, please visit www.kimley-horn.com.
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The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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