RESPONSIBILITIES:
Kforce has a client in Charlotte, NC that is seeking an Application Support Engineer.
Responsibilities:
* The Application Support Engineer will lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
* Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
* Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
* As an Application Support Engineer, you will work with vendors and other technical personnel for problem resolution
* Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
* Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
* The Application Support Engineer will keep schedules, make tight deadlines, work timely, independently, and be responsible for day to day operations of keeping the system healthy
REQUIREMENTS:
* 5 years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
* 5 years of application production support experience
* 3 years of SQL experience
* Experience supporting an enterprise-level environment
* Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
* Ability to solve production down situations under tight SLA deadlines
* Ability to work effectively in a team environment
* Ability to manage initiatives involving process improvements
* Ability to self-organize with strong time management skills
* Knowledge of ITIL framework including ITSM - Incident, Change and Problem management
Able to perform the following duties:
* Execute incident, problem, change and release management across a wide range of applications and technologies
* Drive remediation activities, run incident bridges, and provide status on active issues
* Drive root cause identification and preventative actions
* Effectively multi-task across a wide range of activities
* Communicate effectively (both verbal and written) with application development teams, business partners, end users, and direct leadership
* Work with vendors and vendor products to troubleshoot issues
* Identify gaps and single points of failure in current technology process or design
* Create, update, and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
* Identify and develop automation for repetitive tasks
* Ensure quality, security and compliance requirements are met for supported area
* Execute daily maintenance tasks and proactive review of the production environment
* Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.