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Kforce
Beverly, MA | Contractor
$41k-51k (estimate)
2 Months Ago
Client Service Representative I
Kforce Beverly, MA
$41k-51k (estimate)
Contractor | Business Services 2 Months Ago
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Kforce is Hiring a Client Service Representative I Near Beverly, MA

Kforce has a client that is seeking a Client Service Representative I in Beverly, MA.Summary:The Client Service Representative position requires a high level of client interaction in providing exceptional sales and service. They will be responsible for following established policies and procedures to resolve customer requests. Individuals at this level are expected to use some independence of thought but refer more complex transactions to other experts. Client Service Reps will identify cross-sell opportunities and make appropriate referrals. The candidate will provide assistance to Office Manager for operational and compliance tasks in the day-to-day operations of the office.Details:
  • No nights or weekends required
  • Great work/life balance
  • No sales goals
Roles and Responsibilities:Sales & Service:
  • Promote service excellence by modeling exceptional client service characteristics to retain and build existing relationships with clients
  • Meet and exceed sales and service goals and objectives
  • Respond to difficult or complex product and service inquiries from clients, team members, and business partners
  • Build internal and external relationships through exceptional problem solving, ownership, and follow-through
  • Model exemplary client service behaviors
Internal Operations:
  • Primary focus is on execution within defined parameters, with some expansion bases on developing capabilities and or experience, in partnership with more experienced staff
  • Ensure compliance with all federal, state, and local laws as well as BPB&TC policies and procedures
  • Ensure accurate and timely processing of platform transactions
  • Assist in all office operations with platform and teller processing
  • Oversee all operations procedures pertaining to the ATM
  • Other duties as required
  • 100% transactional
  • Degree preferred, not required
  • 1 years of experience in retail banking
  • Superior client service skills
  • Cross selling skills
  • Strong communication skills - oral and written
  • Organizational skills
  • Systems & Technical Knowledge including Microsoft Word, Excel, PowerPoint, and Access

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Summary

JOB TYPE

Contractor

INDUSTRY

Business Services

SALARY

$41k-51k (estimate)

POST DATE

01/25/2023

EXPIRATION DATE

02/04/2023

WEBSITE

kforce.com

HEADQUARTERS

FORT WORTH, TX

SIZE

1,000 - 3,000

FOUNDED

1962

TYPE

Public

CEO

JOSH EDWARD

REVENUE

$1B - $3B

INDUSTRY

Business Services

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About Kforce

Kforce is a professional staffing firm that matches job seekers and employers in the areas of technology, finance, accounting and healthcare.

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The job skills required for Client Service Representative I include Problem Solving, Products and Services, Communication Skills, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Representative I. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Service Representative I positions, which can be used as a reference in future career path planning. As a Client Service Representative I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative I. You can explore the career advancement for a Client Service Representative I below and select your interested title to get hiring information.

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If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Representative job description and responsibilities

Client services representatives manage client relationships and provide customer support.

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Promoting and maintain positive customer relations utilizing service excellence techniques.

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Client service representatives are responsible for taking care of users who have a hard time with some business element.

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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

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Have an understanding and reception to clients' needs and give proactive customer support.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Representative jobs

Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.

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A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

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Should have a proven customer support experience or experience as a client service representative.

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Learn to resolve problems and prevent client dissatisfaction.

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One year related experience required with customer service preferred.

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Step 3: View the best colleges and universities for Client Service Representative.

Florida Southern College
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