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KENWORTH SALES
Caldwell, ID | Full Time
$66k-84k (estimate)
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Service Advisor
KENWORTH SALES Caldwell, ID
$66k-84k (estimate)
Full Time | Wholesale 3 Months Ago
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KENWORTH SALES is Hiring a Service Advisor Near Caldwell, ID

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was recently awarded the 2020 Dealer of the Year award and after 75 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 31 locations with over 1200 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well. 
JOB SUMMARY

The primary function of the Service Advisor is to control the quality of each Service Technician’s workmanship and improve their proficiency. Also communicates with Service Writers to call customers about repairs both coming in and ongoing. Work with all apprentices \ interns to develop skill sets. 

DUTIES AND RESPONSIBILITIES

1. Communicates capacity status throughout the day with Service Writers, and Service Manager to maximize throughput and bay utilization.
2. Assigns the work to Service Technicians based upon their skill level and the time-of-completion. 
3. Personally performs quality control checks of workmanship on each service project.
4. Coordinates communication between Service Writer and Service Technician regarding recommended services, changes in repairs, costs, and time-of-completion. 
5. Work with Service Manager in monitoring proficiency on each Technician.
6. Identify technician needs to help improve their skill level and work performance through better supervision, work assignment, and training. 
7. The Service Advisor will be expected to triage incoming trucks as needed when shop capacity is maxed out.
8. Assists the Service Manager in the performance of his duties.
9. Monday-Friday 7am-4pm 
 

QUALIFICATIONS
Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Organizational and time management skills a must. Exceptional phone and Customer service skills required. Appearance must meet the company image and requirements. 
WORKING CONDITIONS

Part of this position is physically demanding. May require lifting up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials. Must climb in and out of customer’s vehicles to record information. The other part of this position will require deskwork, including use of computer video monitor, telephone, ten-key calculator and completing paperwork. Must wear a dealership uniform.
BENEFITS
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$66k-84k (estimate)

POST DATE

12/02/2022

EXPIRATION DATE

01/30/2023

WEBSITE

kenworthsalesco.com

HEADQUARTERS

WEST VALLEY CITY, UT

SIZE

500 - 1,000

TYPE

Private

CEO

R KYLE TREADWAY

REVENUE

$200M - $500M

INDUSTRY

Wholesale

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About Kenworth Sales Company

Kenworth Sales engages in buying, leasing, renting, financing, servicing, maintaining and selling trucks and its accessories.

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