Reports to:IT Manager

Schedule/travel:Full-time calendar year position. The typical schedule is Monday through Friday, 8 am to 4:30 pm (includes a ½ hour unpaid lunch period). Additional hours, including evening and weekend hours, may be required.

Pay range: $20 - $24

Specific Duties and Responsibilities include:

• Create and maintain an atmosphere of positive customer service relations in the Technology center.
• Work closely with other members of the Technology Department to provide technical support to the Kent School Community.
• Answer help desk phone calls and assist walk-ins, escalating to the appropriate person if necessary.
• Log all support requests in the ticketing system (FreshService).
• Develop expert knowledge of the major software applications and systems used by the community (Veracross, Canvas, GSuite, and Microsoft Office), provide training and support end-users.
• Assess hardware problems and process repair needs (whether done in-house or sent out).
• Assist end-users with network connectivity issues.
• Responsible for the upkeep and maintenance of all classroom projectors and campus printers.
• Perform various administrative tasks associated with asset management, equipment purchases, account management, and data management.
• Create documentation for commonly found issues in FreshService knowledge base.
• Performs other duties as needed and assigned.

Qualifications:

A Bachelor’s degree or a combination of education and work experience in related fields, preferably in an independent school setting. A minimum of 3 years of help desk support is required.

The ideal candidate will:

• Possess the ability to maintain the highest level of confidentiality and the ability to work discreetly with sensitive information.
• Possess excellent interpersonal and communication skills, working with various audiences (Faculty, Staff, and Students)
• Possess strong attention to detail and accuracy skills.
• Possess the ability to prioritize, multi-task, and manage time effectively.
• Works well under pressure.
• Demonstrate excellent telephone and customer service skills.
• Able to work independently and make sound decisions with flexibility/adaptability and have a calm demeanor.
• Be proficient with Microsoft and Apple operating systems.
• Show flexibility and adaptability; willingness to learn new skills.

Physical Requirements:

The physical demands listed below are representative of those that must be met by the employee to successfully perform the essential functions of the job:

• Must be able to work in an office environment.
• Must be able to stand or sit for extended periods of time.
• Requires substantial movement (motions) of wrists, hands, and fingers with keyboard use.
• Ability to use visual display..
• Ability to lift and transport up to 40 lbs. without assistance.

Additional Requirements:

• Successful completion of post-offer, pre-employment criminal background checks and drug test.
• Maintain punctual and regular attendance.
• Work is performed on a smoke free campus.

Additional information:

The essential functions and basic skills have been included. It is not intended to be construed as an exclusive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Kent School is committed to making equal employment opportunities available to all qualified persons. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all personnel without regard to race, color, religion, age, gender, ancestry, citizen status, veteran status, physical or mental handicaps, sexual orientation, or any other factors protected by law. Candidates from historically underrepresented groups are encouraged to apply.

Experience

• 3 year(s): Desk Support

• 3 year(s): Work experience in a related field, preferably in an independent school setting.