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Business Support Specialist
Kelsan, Inc Knoxville, TN
Full Time | Wholesale 6 Months Ago
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Kelsan, Inc is Hiring a Business Support Specialist Near Knoxville, TN

Description

About Kelsan:

Kelsan was East Tennessee’s first primary distributor of cleaning products. Starting in 1950, we have continued to provide our neighbor companies in Tennessee, North Carolina, South Carolina, Georgia, Kentucky and Virginia with cleaning and business supplies to help make work easier and get the desired results. We stand in strategic partnerships with leading industry brands like Georgia Pacific, Dart, Rubbermaid, Gojo, Heritage and many other familiar names as well as industry leading resources like ISSA and the US Green Building Council.

Kelsan is currently searching for a Business Support Specialit to join the Knoxville Team. 

Essential Duties and Responsibilities include the following:

  • Maintain a positive, empathetic, and professional attitude towards customers
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer issues
  • Process, administration, and maintenance of EDI orders, including review of EDI exceptions
  • Coordinate department tickets and assign to appropriate team member
  • Assist with new customer account onboarding process
  • Maintain information in various databases
  • Coordinate product offerings for specific customers with sales reps

Requirements

  • College degree or comparable work experience
  • Proven customer support experience
  • Strong communication skills and active listening
  • Familiarity with CRM systems and practices
  • Experience with Microsoft Excel, Word, and Outlook

KELSAN, INC. is an EEO/AA Employer M/F/D/V and a Tennessee Certified Drug Free Workplace.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

POST DATE

09/23/2022

EXPIRATION DATE

11/30/2022

WEBSITE

kelsan.biz

HEADQUARTERS

KNOXVILLE, TN

SIZE

25 - 50

FOUNDED

1950

TYPE

Private

CEO

TILLMAN J KELLER III

REVENUE

<$5M

INDUSTRY

Wholesale

Show more

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