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Business Support Specialist

Knoxville, TN | Full Time
13 Days Ago

Job Description

Description

About Kelsan:

Kelsan was East Tennessee’s first primary distributor of cleaning products. Starting in 1950, we have continued to provide our neighbor companies in Tennessee, North Carolina, South Carolina, Georgia, Kentucky and Virginia with cleaning and business supplies to help make work easier and get the desired results. We stand in strategic partnerships with leading industry brands like Georgia Pacific, Dart, Rubbermaid, Gojo, Heritage and many other familiar names as well as industry leading resources like ISSA and the US Green Building Council.


Kelsan is currently searching for a Business Support Specialit to join the Knoxville Team. 


Essential Duties and Responsibilities include the following:


  • Maintain a positive, empathetic, and professional attitude towards customers
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer issues
  • Process, administration, and maintenance of EDI orders, including review of EDI exceptions
  • Coordinate department tickets and assign to appropriate team member
  • Assist with new customer account onboarding process
  • Maintain information in various databases
  • Coordinate product offerings for specific customers with sales reps


Requirements

  • College degree or comparable work experience
  • Proven customer support experience
  • Strong communication skills and active listening
  • Familiarity with CRM systems and practices
  • Experience with Microsoft Excel, Word, and Outlook


KELSAN, INC. is an EEO/AA Employer M/F/D/V and a Tennessee Certified Drug Free Workplace.

Skills for Business Support Specialist

The job skills required for Business Support Specialist include Communication Skills, Customer Support etc. Having related job skills and expertise will give you an advantage when applying to be a Business Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Business Support Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for Business Support Specialist

The following is the career advancement route for Business Support Specialist positions, which can be used as a reference in future career path planning. As a Business Support Specialist, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Business Support Specialist. You can explore the career advancement for a Business Support Specialist below and select your interested title to get hiring information.