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IT Support Specialist
Kelly Irvine, CA
$93k-121k (estimate)
Full Time | Television & Broadcasting 10 Months Ago
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Kelly is Hiring an IT Support Specialist Near Irvine, CA

Job Description

IT Support Specialist
provides enterprise-wide technical support largely via phone, e-mail, and Instant Messaging. Primary tasks are the gathering and documenting of reported issues, troubleshooting with the goal to resolve issues by the end of the call, and collaborating with or escalating to others within IT as needed. Additionally, agents perform scheduled operational tasks to monitor various IT systems. These tasks can include remote checks and reports, as well as physical checks within our Data Center.
ESSENTIAL FUNCTIONS:
  • Provide technical support over the phone and by e-mail, using various remote assistance tools such as screen sharing and Remote Desktop.
  • Partner with other department personnel and management for call escalation and resolution.
  • Support company issued mobile devices.
  • Ability to diagnose, resolve, or escalate reported issues with software, hardware, and various other IT supported services and platforms.
  • Perform user setup procedures in Active Directory, Windows, Mac OS, O365, and other applications.
  • Support Manufacturing and Distribution systems and users.
  • Follow documented procedures and create new documentation when needed.
  • Troubleshoot kiosks located in The Home Depot locations and escalate to our Retail Team when necessary.
JOB QUALIFICATIONS:

EXPERIENCE/EDUCATION/TRAINING:

Educational attainment equivalent to high school graduation, supplemented by training, certification, or coursework relating to the IT field.

Work experience involving user support, and/or previous IT experience in a corporate environment is required.
KNOWLEDGE/SKILLS/ABILITIES:

As a member of a team that provides 24/7 coverage in support of the business, the ability to create detailed documentation of all symptoms reported and discovered, all troubleshooting performed, and any impact to the business is mandatory.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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Job Summary

JOB TYPE

Full Time

INDUSTRY

Television & Broadcasting

SALARY

$93k-121k (estimate)

POST DATE

05/31/2023

EXPIRATION DATE

06/27/2023

WEBSITE

kellycorporation.com

HEADQUARTERS

GLENDALE, AZ

SIZE

100 - 200

FOUNDED

1987

TYPE

Private

REVENUE

$10M - $50M

INDUSTRY

Television & Broadcasting

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If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Specialist job description and responsibilities

IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.

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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.

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IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Specialist jobs

Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.

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Some employers may accept IT support specialists without formal education who have computer experience and certification.

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To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.

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Successful technical support specialists possess common characteristics and aptitudes.

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