General Summary

The Assistant Store Manager helps create the ultimate retail store fan experience. This role is responsible for carrying out day-to-day action plans to ensure stellar sales floor operations and foster a safe environment for store employees and customers (fans). 

Essential Responsibilities

• Manages routine staffing needs by coordinating rest and meal breaks ensuring sales floor coverage. Acts as store manager on an ad hoc basis
• Guarantees accurate weekly cycle counts, product infill receiving and outboard shipment processing
• Trains store staff on matters of professionalism, product expertise and selling techniques. Leads staff on metrics and standards that support positive customer engagement
• Executes visual merchandising concepts according to the marketing calendar. Ensures that store presentations reflect standards set in visual merchandising manuals
• Handles routine and complex store opening and closing duties such as cash management and banking deposits
• Handles product issue resolution and accommodates customer needs when appropriate
• Partners with management to develop, implement, and track corporate-wide sales and promotional events in retail stores. Informs staff promotional events to increase sales and achieve targets according to KPIs

Minimum Qualifications

• Highschool diploma or GED equivalent is required. Bachelors degree is preferred
• Two years of experience in a retail environment with one year in a management, supervisory, or lead capacity preferred
• Experience in the footwear industry preferred
• Ability to foster teamwork and manage conflict within a small retail environment
• Ability to develop and mentor employees
• Sound decision making and problem solving skills
• Strong verbal and written communication skills
• Strong customer service skills

Why Work at KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal, and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protectthe places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place. 
At KEEN, we believe in a more just and equitable future for all people. As a global brand, we acknowledge that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge, rights, and resilience of these peoples.
KEEN Footwear is an equal opportunity employer. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.