Description

Who is Kee Safety, Inc. 

From our beginnings in agriculture, to our global expansion and our continually improving product offerings, we work tirelessly to Separate people from Hazards and this starts in our own facilities and in the field where our employees’ safety is number one. 

Job Specification

The Customer Service Representative is a central role in the organization, as it interfaces directly with customers and provides world-class customer service. The CSR reports directly to the Customer Service Supervisor, and works collaboratively with other internal parties (Accounting, Warehouse, Technical) to ensure customers’ needs and company goals are met. The CSR will have day-to-day responsibility for directing customer’s phone call requests, entering purchase orders into the ERP system and performing daily administrative tasks.

Key Responsibilities 

We measure impact by your successful ability to:

• Answer incoming customer calls in a call-center environment, with professionalism
• Identify customer’s needs and direct calls to the appropriate internal party
• Use product knowledge and company policies to resolve customer issues
• Provide price and availability for existing customers and quotations to potential customers
• Enter all purchase orders into digital ERP system
• Acknowledge customer orders through e-mail and online customer portal systems
• Review all open orders and quotes to ensure complete and accurate follow up with customers
• Maintain customer accounts for up-to-date contact and payment information
• Sort mail, record check register, mail product literature and perform other administrative tasks
• Perform other tasks as requested by the Customer Service Supervisor or company directors

Requirements

Education, Experience and Skills

•  High school or equivalency; Associates degree in Business, Communications or equivalent, preferred but not required
• Previous customer service, inside sales, or administrative/clerical experience, preferred
• Ability to receive inbound call and place outbound calls
• Excellent interpersonal and verbal and written communication skills
• Ability to manage and prioritize daily tasks based on work demands
• Ability to type and use basic computer programs
• Proficiency in MS-Office, MS-Outlook, and ERP business systems
• Ability to read, write and speak in English
• Ability to be in a seated position up to 8 hours/day

Individual characteristics

As the Customer Service Representative, your attitude and aptitude are critical. Extensive experience is not required for the role, however the willingness and desire to learn new things will be a key factor in your success. Other important characteristics include:

• Team player
• Positive attitude
• Willingness to learn and grow
• Customer focused attitude
• Authentic communicator
• Organized and detail oriented

Sign on Bonus $1,000

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