Keches Law Group, P.C. is a well-established, growing, 50 attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in the areas of workers' compensation, personal injury, medical malpractice, and discrimination. Keches Law Group has been named as one of Boston Globe's 2020 Top Places to Work.

Keches Law Group is currently seeking a full time Salesforce Administrator to join our team. This position will require working in person at each location as needed. Reporting to the Chief Operating Officer, the Salesforce Administrator’s primary responsibility is to manage and continue to develop the firm’s Litify/Salesforce platform. The Salesforce Administrator is expected to develop best practices and database solutions, execute day-today configuration, maintain the platform, provide Salesforce support to the firm’s attorneys and staff, and continually improve and customize the firm’s platform.

This is not a remote position so the candidate will need to live within commuting distance to the office.

Please note: If you are applying from another state, please include a cover letter explaining your plans to work in Massachusetts.

 Duties & Responsibilities:

• Serving as the administrator for the firm’s Salesforce environment which includes 175 users 
• Coordinating and completing new development requests 
• Designing, developing, and maintaining best practices 
• Designing and developing custom components as needed 
• Proactively analyzing the firm’s systems and troubleshooting issues that arise 
• Serving as the main point of contact between firm staff and the Litify development team Ongoing functionality testing of the Litify platform 
• Handling administrative functions such as user account maintenance, reporting, and workflows Developing customized solutions to support critical business functions 
• Collaborating with others in IT, Operations, Management, and Partners to improve processes Providing continuous security maintenance of the firm’s platforms 
• Completing regular system audits in order to proactively prepare for needed upgrades 
• Creating, maintaining, and executing a program to train new users 
• Providing training and continued development for all users 
• Maintaining client confidence by keeping client/attorney information confidential 
• Enhancing the reputation of the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position 
• Completing all other large and small projects as assigned 

Skills/Qualifications:

• Bachelor’s degree in Computer Science or equivalent strongly preferred 
• Salesforce Certification required 
• 2-5 years of Salesforce administration or development experience required
• Previous experience working in the legal industry preferred 
• Experience working with Litify preferred 
• Excellent verbal and written communication skills; Must be able to effectively communicate with both technical and non-technical staff 
• Experience managing multiple projects 
• Strong data management skills and experience 
• Strong critical evaluation, assessment, problem-solving, and analytical skills 
• Ability to quickly adjust to change 
• Ability to meet deadlines and prioritize tasks appropriately
• Must be energetic, well organized, and have the ability to multi-task and prioritize without guidance Ability to work in a high intensity, high stress environment handling a multitude of duties 

Schedule/Work Location:

• Monday-Friday from 8:30am-5:00pm 
• This position is fully in-person and will require travel to multiple offices 

Planned offsite events throughout the year that include but are not limited to:

• F1 Racing
• Escape Room
• Summer Boston Harbor Party
• December Holiday Party
• Administrative Professionals’ Day Outing

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role, however the employee may at times be required to sit; stand; walk; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

AAP/EEO Statement

Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.