Job Description:

•Perform daily system monitoring, verifying the integrity of all hardware and server resources

•Troubleshoot diverse range of hardware and software

•Assist with Server maintenance and SAN / NAS and Network Configurations

•Schedule, plan, implement and installation and testing of new products and improvements to systems relating to Linux and Windows systems

•Create PC, servers, network setup manual, Troubleshooting report

•Create, manage and respond to support cases submitted by customers, partners

•work in a fast paced environment that will challenge organizational and time management skills

•Other duties as assigned by Supervisor

•Provides advanced level technical support with the Microsoft suite of products (Windows 7/8/10, Office 2010/2013/2016, etc.)

•Ensures successful completion of all daily tasks (externally and self-assigned)

•Support our customers for HPE ProLiant Servers including Blade Servers, Dell PowerEdge Servers and EMC Storages

•Maintain VMWare vSphere Environments.

•Make a selection of HW, SW and License

•Support Sales team for hearing and proposal materials.

•Work at night and weekend if needed

•Take a business trip with U.S. and aboard if needed

•Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)

Qualification / Requirements:

•English (Required), Japanese (Preferred)

•3 Years Work experience as Server Engineer.

•CCNA/CCNP/Network (Preferred)

•MCSA/MCSE (Preferred)

•3 Years of AD admin, WVD, O365, Security

•Communication skills with customers, vender/carrier and company staff.

•Documentation skills.

•Microsoft office products (Visio, Word, etc.) skills.

•Own car for visiting customer offices

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Benefits

Medical & Dental & Vision- Full Time Only

Basic Life Insurance and AD&D

Short-Term Disability Insurance

Flexible Spending Account (FSA)

Employee 401 (K) Savings Plan

Vacation Time

1st year Ten (10) days Prorated

2nd year (12) days

3rd year (14) days

4th year (16) days

5th year (18) days

6th and after (20) twenty days

Thirteen Paid Holidays per year

Sick Time

Tuition Reimbursement Program

KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.

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