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Client Relations Specialist (Entry-Level)

Minneapolis, MN | Full Time
15 Days Ago

Job Description

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent.

The Job:

We are currently recruiting an entry-level Client Relations Specialist. This is a great opportunity for any recent graduate or emerging professional looking to start their career. The Client Relations Specialist develops dynamic relationships and supports a variety of teams throughout the organization.

A best-fit candidate should be collected, professional, and comfortable with all modes of communication. This position offers competitive pay and benefits as well as strong opportunities for growth.

What You Will Be Doing:

  • Confer with customers by telephone or in-person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions and transactions details of inquiries, complaints, and comments, as well as actions taken
  • Act as a subject-matter expert regarding all customer queries
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Assist other teams including development, sales, and marketing as needed
  • Demonstrate commitment to ongoing professional development
  • Identify any areas for process improvement, develop solutions, and communicate with supervisors

Our Ideal Candidate Has:

  • Processing information—gather, manipulate, store, retrieve and classify data
  • Clerical acumen—knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
  • Customer service orientation—proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
  • Self-control—Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situations.
  • Communication—express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization

Requirements:

  • Bachelor's degree

Katapult Network is an equal opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

We're social! Follow us on:

Instagram: @katapultnetwork

Facebook: https://www.facebook.com/KatapultNetwork/

LinkedIn: https://www.linkedin.com/compa...


Job titles that we would consider: Administrative Assistant, Executive Assistant, Operations Assistant, Office Admin, Admin Assistant, Office Manager, Office Assistant, Corporate Assistant, Operations Manager, Receptionist, Front Desk Receptionist, General Office Assistant, Office Administrative Assistant, Receptionist/Office Assistant, Customer Service/Office Assistant, HR Assistant, Human Resources Assistant, Scheduling Assistant, Corporate Administrative Assistant, Secretary, Office Support, Office Support Assistant.

Skills for Client Relations Specialist (Entry-Level)

The job skills required for Client Relations Specialist (Entry-Level) include Customer Service, Products and Services, Billing, Scheduling, Customer Interaction, Building Relationships etc. Having related job skills and expertise will give you an advantage when applying to be a Client Relations Specialist (Entry-Level). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Relations Specialist (Entry-Level). Select any job title you are interested in and start to search job requirements.

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Career Path for Client Relations Specialist (Entry-Level)

The following is the career advancement route for Client Relations Specialist (Entry-Level) positions, which can be used as a reference in future career path planning. As a Client Relations Specialist (Entry-Level), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relations Specialist (Entry-Level). You can explore the career advancement for a Client Relations Specialist (Entry-Level) below and select your interested title to get hiring information.