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Field Service Representative
Kasco Little Rock, AR
$40k-50k (estimate)
Full Time 4 Months Ago

Kasco is Hiring a Field Service Representative Near Little Rock, AR

For more than 110 years, KASCO has been the industry leader in providing quality products, parts, repairs, and service to the meat processing and retail institutional food industries. Our cutting edge products include band saw blades, meat grinder plates and knives, and cutlery. We also offer a vast range of butcher supplies, seasonings, replacement parts, and repair services to grocers, restaurants, and meat, seafood, deli and bakery departments.

KASCO is seeking it's next ROCK STAR! We offer a competitive hourly rate, plus a VERY generous commission plan, making the earning potential endless! Also, offering a SIGN ON BONUS!

Responsible for all areas of field services repair and product delivery and supplies to customer locations, maintaining and repairing equipment, making sure the overall needs of each customer are met, and representing KASCO LLC. in a professional and experienced manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Performs all maintenance and preventative maintenance, such as troubleshooting and repair on food processing equipment, including band saws, juicers, meat grinders, slicers, tenderizers, etc.
  • Performs safety audits on customer's equipment.
  • Maximize sales dollars of KASCO services customer calls by delivering/sale of KASCO products and full line of repair services to targeted customers.
  • Prospects independent specialty stores, small packers and small chains in territory for new business.
  • Sell special programs created and provided by KASCO.
  • Provide technical support to customers on proper use of equipment.
  • Maintain control of inventory including predetermined level of inventory at each customer location. Forecast and maintain KASCO determined level of inventory in field warehouse and truck. Place reorders (per guidelines) with KASCO headquarters in a manner insuring timely and economical receipt of products. Order parts on a timely basis to have inventory available to service customers.
  • Manage route territory according to established schedule, including the number of stops, and the amount of time spent at each stop. Keep territory on schedule.
  • Provide special and emergency calls in a timely fashion to assure maximum service and customer satisfaction.
  • Provide effective administration of the order processing and invoice collection. Through use of laptop computer or tablet or Palm, produce invoicing at store level. For accounts below minimum billing levels, collect payment on delivery of service and properly remit to KASCO headquarters in a timely manner.
  • Maintain a safe work environment. Adhere to all Company and federal and state safety regulations. Operate vehicle in a safe and courteous manner. Maintains service vehicle according to Company policy. Adheres to all company policies and procedures.
  • Provide an effective, professional and visible external professional image of KASCO in accordance with company programs and policy which includes:
  • Uniform wearing - clean clothing, proper steel toed shoes
  • Clean and organized van, inside and out. Van stocked with proper tools, product, etc
  • Professional personal communications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Accredited High School diploma, Business or trade school or GED.
  • Excellent mechanical/electrical/electronic aptitude.
  • Related technician repair skills.


  • Ability to sell
  • Strong interpersonal skills - Able to create relationships
  • Good rapport building skills
  • Self driven / self starter - Able to work with little direct supervision
  • Goal oriented
  • High self esteem
  • Entrepreneurial drive
  • Good listener
  • Professional appearance
  • Professional demeanor
  • High attention to detail
  • Time Sensitive
  • Follows through with assignments
  • High integrity/honesty
  • Financially responsible
  • Follows directions
  • Safe driver

Technical skills: Essentials

  • Mechanical aptitude - able to comprehend technically KASCO's service program.
  • Proficient with tools and demonstrated ability to repair things.
  • Basic electrical knowledge.
  • Ability to read and interpret machine schematic drawings.
  • Able to order and deliver repair items.
  • Ability to operate an electronic tablet, laptop computer, and a smart phone.
  • Ability to learn new technology and repair and service procedures and specifications.
  • Able to manage the details of van inventory maintenance and replenishment.
  • Invoice preparation and checking mathematical aptitude.

To read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. To write routine reports and correspondence. Ability to speak effectively before customers.
Ability to deal with problems involving a few concrete variables in standardized situations. Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Valid, clear driver's license in the state he/she resides.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit. Regularly use hands to finger, use, handle, or feed objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must occasionally life and/or move up to 100 pounds from floor to waist and 50 lbs. from waist to chest unassisted. Specific vision abilities required by this job include close vision, depth perception, color identification and the ability to adjust focus.
The employee must be able to drive KASCO van or truck between customer stops and customer stops to warehouse.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works near moving mechanical parts and is occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually moderate.
Will work in wise varying temperatures - loading / unloading van in outside non-climate controlled temps; working in refrigerated meat rooms.

Job Type: Full-time

Pay: From $21.15 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance


  • Day shift

Supplemental pay types:

  • Commission pay
  • Signing bonus

Work Location: In person

Job Summary


Full Time


$40k-50k (estimate)








200 - 500






$50M - $200M

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The job skills required for Field Service Representative include Field Service, Customer Service, preventative maintenance, Schematic, Repairing, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Field Service Representative positions, which can be used as a reference in future career path planning. As a Field Service Representative, it can be promoted into senior positions as a Field Service Rep. II - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Representative. You can explore the career advancement for a Field Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Field Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Field Service Representative job description and responsibilities

A Field Service Representative undertakes various support tasks for ensuring customer satisfaction while working with minimal direction.

02/16/2022: Virginia Beach, VA

Client service representatives manage client relationships and provide customer support.

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Performs site visits with Service Partners, evaluates technical and professional performance.

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Prepare and maintain service related documentations.

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Filed service representatives take customer questions, complaints, comments, and concerns.

12/26/2021: Lorain, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Field Service Representative jobs

Always provide an outstanding field service support to customers.

02/24/2022: Melbourne, FL

Review field services done with the customer before leaving to ensure 100% resolution.

02/15/2022: Winston Salem, NC

Take the time to attend to customer service, customer support, and customer experience trainings whenever available.

02/15/2022: Longview, TX

As a field service representative, it is a good practice to educate your clients or customers some basic troubleshooting, that adds more value to your service to them.

03/06/2022: New Brunswick, NJ

Coordinate efforts with sales representatives or higher ups if needed to ensure customer satisfaction.

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Step 3: View the best colleges and universities for Field Service Representative.

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