Kansas Medical Center (KMC) is a fully physician owned 58 inpatient bed hospital that opened in 2006. Our mission is to provide patient centered care through the empowerment of physicians and other care givers enhanced by state of the art technology. We are committed to the welfare of the community and will join with other health care providers to responsibly allocate health care resources to meet the needs of our less fortunate citizens.
 
KMC offers services in a wide array of specialties for both inpatient and outpatient services. The main campus has:
• Six operating rooms
• Two procedure rooms
• Two Cath Labs
• Intermediate care for preoperative and postoperative patients
• Three inpatient nursing units: Medical Surgical, Telemetry, and Intensive Care
• Outpatient services including: X-Ray, CT, MRI, PET, PT, Lab, and Cardiac Rehab
 
In addition to our main campus, KMC operates:
• Three Family Practice clinics located in Andover and Derby
• A Cardiology Clinic located in NE Wichita
• Multiple Cardiology Outreach Clinics throughout the state of Kansas
• A satellite Emergency Department located at 21st and Webb Road that offers X-Ray, CT, and Lab

KMC offers a competitive employment package including:
Pay: Competitive base pay above the market, annual pay for performance increases, annual discretionary end of year bonuses, RN incentive pay for extra shifts worked, and above average PRN differential pay.
 
Benefits: Affordable low deductible health insurance with no coinsurance (that’s 100% payment by KMC after you meet your low deductible on our self-insured medical plan), lucrative PTO accruals with an average of 5 weeks off in the first year of employment, up to a 6% dollar for dollar 401K match, 3% of annual salary safe harbor profit share, company paid life insurance, company paid short-term and long-term disability insurance, cell phone plan discounts, and many more top-notch benefits are offered to our employees!

Other Employee Perks: Excellent onboarding program for all new hires including new hire orientation to get you off to the right start. Internal transfer and promotional opportunities available, and self-scheduling available in some units. Sunorah Grill offers a free meal to Veterans on Veterans Day, free meals for all employees who work on Thanksgiving or Christmas, steak dinner for all employees twice a year, and when the hospital is very busy we order pizza for all employees. KMC holds an annual holiday party for you and your immediate family including a gift for all children, a huge 4th of July party with a firework display, parachute jumpers, and many fun activities for you and your family.

Position:
Office Manager (Clinic)

Classification:
Exempt 

Reports to:
Chief Business Executive

Date Last Reviewed:
03/19/2018

Job Code:
6100

Supervisory Responsibility:
Position does have supervisory responsibilities.

Education/Training:
Bachelor’s Degree required.
Master’s Degree preferred.

Licensure and Certification Requirements:
Basic Life Support (BLS) certification required.

Experience Required:
Minimum of 2 years of experience in an outpatient medical clinic required.
Prior Management experience preferred.

Position Summary:
Assist providers in all aspects of patient flow while maintaining a high quality of patient care in a compassionate manner. Daily responsibilities may include: performing routine office procedures and testing, telephone messaging, scheduling, insurance authorizations, referrals, participating in and providing documentation of patient education and communicating effectively with others.

Essential Job Functions:
1. Builds strong positive communication with physicians and works as a team to enhance the success of the practice.
2. Develops strong inter-department teamwork to meet the needs of the patients and physicians and drive decision-making and other actions.
3. Identifies and implements opportunities to build employee morale and individual motivation.
4. Participates in budget creation and expense management.
5. Analyzes and staffs front office and back office staff to meet needs of health care professionals and patients efficiently and courteously.
6. Collaborates with Human Resources to ensure personnel policy development and communication to staff to achieve consistency in labor and employee relations.
7. Works across organization in assisting with area of expertise; i.e. nursing, employee health, medical records, quality assurance. Serves as role model for all staff.
8. Plans, evaluates, recommends and implements new initiatives when appropriate.
9. Selects and hires employees per established guidelines. Monitors, coaches, develops and evaluates performance of staff on an ongoing basis in accordance with applicable performance standards.
10. Responsible for assuring customer/patient service needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service issues.
11. Plans and initiates process improvement and cost reduction opportunities.
12. Establishes and maintains effective working relationships with vendors, employees, other managers, and physicians. Supports a positive image of KMC inside and outside the organization.
13. Responsible for OSHA and other regulatory training and compliance. Coordinates cleanliness, orderliness and safety of working environment.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job, and that other duties may be assigned by the supervisor at any time. Duties, responsibilities and activities may change at any time with or without notice, however Kansas Medical Center will strive to notify employees of changes to their job description within a timely manner, and will require an updated signature for any changes to job descriptions.

Competencies:
1. Must be able to: direct, supervise, and evaluate subordinate work activities; motivate and train employees to produce quality output while managing several projects; demonstrate excellent leadership skills; manage a high performing team; and understand budgeting processes and awareness of profit and loss concepts.
2. Must be skilled in: preparing and maintaining records, writing reports, and responding to correspondence; general administrative and clerical tasks; general computers and technology; project management; attention to detail; and critical thinking.
3. Must be able to: demonstrate exceptional customer service skills; treat patients and patients’ family with respect and must not ignore, insult, argue, or offend anyone; and demonstrate appropriate and professional phone, electronic, and other communication etiquette.
4. Must possess ability to: utilize exceptional organizational and time management skills to handle multiple and sometimes conflicting priorities and deadlines; be detail-oriented; work semi-independently with minimal supervision; react calmly and effectively in difficult, stressful, and emergency situations; demonstrate good judgment, problem solving, and decision-making skills; and have cognitive ability in math, reading, and technology.
5. Must possess excellent written and verbal communication skills to clearly relay and retain information to and from coworkers, doctors, patients, patients’ families, and the public in order to develop and maintain effective working relationships with patients, medical staff, and the community.
6. All KMC employees must be able to: work in a team-oriented and collaborative environment; demonstrate commitment to service, organizational values, and professionalism by demonstrating appropriate conduct and demeanor; interpret, follow, and apply organizational policies, guidelines, and procedures; follow safety procedures, policies, regulations, and take precautions to establish a safe and orderly environment; work well under pressure with a sense of urgency; and maintain confidentiality and discretion to remain in accordance with HIPAA regulations. This position includes a moderate to high risk of exposure to Hepatitis B.

Work Environment: 
This position operates in a typical temperature-controlled clinical environment. Work environment generally includes moderate risk of exposure to blood/ bodily fluids. Risk generally includes moderate risk of exposure to infectious disease. This position does include occupational risk of exposure to tuberculosis (Category 2).

Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk and hear; occasionally required to sit for long periods of time; regularly required to stand for long periods of time; regularly required to use hands to handle, grasp, or feel objects, tools, and controls; regularly required to walk or use other means of mobility; occasionally required to reach with hands and arms above head and below waist; occasionally required to kneel, stoop, and crouch; and occasionally required to use push and pull motion. The employee must frequently be able to lift or move up to 50 pounds using proper lifting techniques. The employee is required, with or without corrective lenses, to have visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection; operation of machines; investigating and assessing; determining accuracy, neatness, and thoroughness of work; and to make general observations.

EEO Statement:
Kansas Medical Center is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected factor under federal, state, or local law.

ADA Statement:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or physical requirements of this position.