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Primary Purpose:
The Patient Services Specialist is responsible for obtaining complete, accurate patient information and required documents when doing patient scheduling, registration and collections per KPHC policies and procedures. All patient information must be entered into Centricity and required documents scanned. Monitor front office activities and use effective communication with all departments to ensure a positive patient experience.
The person in this position is a member of the Patient Centered Health Care Home team where each team member plays an integral role in providing patient-centered health care.
Essential Duties:
Quality Assurance:
· Demonstrate accuracy with registration and collections consistently
· Promote and improve team customer service; greet all patients, smooth patient flow
· Phone calls answered or retrieved and responded to with minimal wait/hold times
· Give performance feedback to supervisor and team members
Customer Service:
· Acknowledges and greets all internal and external customers in a prompt, courteous, helpful manner using effective interpersonal communication skill
· Answers general questions and refers individuals as necessary to the appropriate person(s) or department (ie. Eligibility staff, Triage nurse)
Patient Registration:
· Ensures new patient registration forms are complete, accurate and scanned
· Arrive patient immediately and complete registration when sign in form returned
· Updates patient information (ie. address, telephone number, insurance verification via internet or phone call to insurance company, income verification, obtain referral from PCP if KPHC not PCP) consistently for every patient visit. Type any missing information into Patient alert notes box.
· Create chart for new obstetric patients
· Scans signed and dated required documents to import into registration attachment box (ie. insurance cards, legal guardianship document, income verification form(s))
· Provides individual with a copy of KPHC
Appointment Scheduling:
· Schedules and/or update status of appointments to confirmed
· Ask patient to bring insurance card(s) or required documents if they want to see if they qualify for Medicaid and/or Sliding Fee Discount Program
· Remind patients to bring all their medications
· Notate whether patient had any ER, Hospital or Other provider visits (when, where, bring copy of records)
· Advise patient to bring any forms they need to be filled out and explain that forms may not be filled on same day of appointment
· Link interpreter as necessary
· Knowledgeable of provider's scheduling protocols. Discuss questionable appointment with nursing staff or provider if outside of schedule protocol.
Telephone System:
· Answers phone calls with appropriate salutation and identification of person answering phone in a prompt, courteous manner
· Positive Transfer of calls being directed to appropriate staff or department
· Pre-register new patients, verify all required information
· Retrieve and respond to phone messages
Other Responsibilities:
· Maintains patient confidentiality and privacy at all times
· Promotes patients' rights and is knowledgeable of the patient complaint process
· Knowledgeable of Patient Registration folder contents. Maintains folder to ensure contents are the most current information
· Complete deposit slips daily and drop envelope with deposit into safe daily
· Verify insurance 2 days prior to patients scheduled appointments
Other Duties:
· Perform other related duties as assigned
· Observe safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly
· Covers for other staff as necessary
Minimum Qualification Requirements:
Skills/Knowledge:
· 2 years of experience as a receptionist or customer service representative in a hospitality, office, or healthcare setting
· Possess exceptional customer service skills
· Ability to interact with people from multiple backgrounds with respect and understanding
· Knowledge of MS office including Excel and Word
· Knowledge of Electronic Medical Records preferred
· Ability to multitask, prioritize and use problem solving skills
· Familiarity with medical terminology preferred
· Must have reliable on-site attendance
Education:
· High School Diploma/GED required
· Associates Degree or equivalent combination of education and experience (ie. Medical assistant) preferred.
Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Job Posted by ApplicantProFull Time
$45k-56k (estimate)
04/27/2024
05/12/2024
kphc.org
HONOLULU, HI
200 - 500
1975
$10M - $50M
Ambulatory Healthcare Services
Kalihi-Palama Health Center (KPHC) is an independent, 501 (c) (3) non-profit, organization that plays a crucial role in the Kalihi-Palama community as a provider of health and social services to patients who typically face significant barriers when accessing health care. KPHC is located in the heart of Kalihi-Palama; an urban, inner city community that is home to approximately 63,820 residents, many of whom are poor Asian, Native Hawaiian, and Pacific Island ethnic minorities. KPHC opened doors in 1975 in response to community concerns regarding the health and social needs of low income Native ...
Hawaiians and a growing Asian and Pacific Island immigrant population. KPHC continues to deliver quality care to New Americans and their extended families. Delivering quality care with linguistic and cultural proficiency is KPHCs distinguishing competency.
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The following is the career advancement route for Patient Services Specialist positions, which can be used as a reference in future career path planning. As a Patient Services Specialist, it can be promoted into senior positions as a Business Office Supervisor- Healthcare that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Specialist. You can explore the career advancement for a Patient Services Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Specialist jobs
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Step 3: View the best colleges and universities for Patient Services Specialist.