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REPORTS TO: Customer Service Manager
BASED AT: 303A University Drive East, College Station, TX 77840
JOB SUMMARY
Add value to the company by managing the customer service experience, including supervising staff to ensure the highest level of customer service and ongoing website management tasks such as the uploading of new products and other related maintenance tasks.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Serve as a member of the Ecommerce Department in accordance with our core values.
Perform all duties associated with service to our customers and website in a professional manner.
Serve as a member of the shipping team in accordance with our core values of Adaptability, Genuine Passion, Gratitude, Integrity, Excellence together and Service
KEY SKILLS AND ATTRIBUTES
Demonstrate winning Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
A desire to learn and grow professionally
Possess knowledge of Aggieland Outfitters’ products and customization services.
Ability to communicate with customers effectively and efficiently.
Possessing a helpful and approachable attitude, finding enjoyment and satisfaction in building and maintaining strong customer and coworker relationships
Perform all regular duties associated with fulfillment in a professional manner, primarily by working off purchase orders to locate items, package and prepare them for shipping
Work with Manager to continually improve department processes and customer satisfaction
Communicate with other departments as needed professionally and with supervisors about any needs.
Retain knowledge of AO products to certify the quick and correct pulling of orders.
Make certain all orders are checked and packed following the packing list.
Use current packing guidelines so customers appreciate the time and effort of the fulfillment team of their online purchase.
Have a working knowledge of and familiarity with fulfillment processes, such as how to assign, print, and pull orders, and how to print a shipping label as well as the way to properly package an order.
Diligently maintain all department policies and procedures
Support the Internal Audit department in their efforts to improve company processes
FORMAL QUALIFICATIONS & PROFESSIONAL EXPERIENCE
High School Diploma
NOTES
This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Some in-town driving utilizing one's own vehicle may be required.
Other
$40k-50k (estimate)
11/17/2022
09/07/2023
ao76.com
Bryan, TX
<25
The job skills required for Customer Service Team Member include Customer Service, Customer Satisfaction, Empathy, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Team Member. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Team Member. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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A great customer service member knows how to relate to anybody, but they’re especially good with frustrated people.
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Seek out unique touch points to build positive customer experiences.
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