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Customer Service Team Member
KALCORP ENTERPRISES COLLEGE STATION, TX
$40k-50k (estimate)
Other 4 Months Ago
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KALCORP ENTERPRISES is Hiring a Customer Service Team Member Near COLLEGE STATION, TX

Job Details

Job Location: Aggieland Outfitters Ecommerce - COLLEGE STATION, TX
Position Type: Part Time
Salary Range: Undisclosed
Job Shift: Any

REPORTS TO: Customer Service Manager

BASED AT: 303A University Drive East, College Station, TX 77840

JOB SUMMARY

Add value to the company by managing the customer service experience, including supervising staff to ensure the highest level of customer service and ongoing website management tasks such as the uploading of new products and other related maintenance tasks.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

  • Serve as a member of the Ecommerce Department in accordance with our core values.

  • Perform all duties associated with service to our customers and website in a professional manner.

  • Serve as a member of the shipping team in accordance with our core values of Adaptability, Genuine Passion, Gratitude, Integrity, Excellence together and Service

KEY SKILLS AND ATTRIBUTES

  • Demonstrate winning Customer Service techniques such as empathy, patience, advocacy and conflict resolution.

  • A desire to learn and grow professionally

  • Possess knowledge of Aggieland Outfitters’ products and customization services.

  • Ability to communicate with customers effectively and efficiently.

  • Possessing a helpful and approachable attitude, finding enjoyment and satisfaction in building and maintaining strong customer and coworker relationships

  • Perform all regular duties associated with fulfillment in a professional manner, primarily by working off purchase orders to locate items, package and prepare them for shipping

  • Work with Manager to continually improve department processes and customer satisfaction

  • Communicate with other departments as needed professionally and with supervisors about any needs.

  • Retain knowledge of AO products to certify the quick and correct pulling of orders.

  • Make certain all orders are checked and packed following the packing list.

  • Use current packing guidelines so customers appreciate the time and effort of the fulfillment team of their online purchase.

  • Have a working knowledge of and familiarity with fulfillment processes, such as how to assign, print, and pull orders, and how to print a shipping label as well as the way to properly package an order. 

  • Diligently maintain all department policies and procedures

  • Support the Internal Audit department in their efforts to improve company processes

FORMAL QUALIFICATIONS & PROFESSIONAL EXPERIENCE

  • High School Diploma 

NOTES

  • This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Some in-town driving utilizing one's own vehicle may be required.


Job Summary

JOB TYPE

Other

SALARY

$40k-50k (estimate)

POST DATE

11/17/2022

EXPIRATION DATE

09/07/2023

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The following is the career advancement route for Customer Service Team Member positions, which can be used as a reference in future career path planning. As a Customer Service Team Member, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Member. You can explore the career advancement for a Customer Service Team Member below and select your interested title to get hiring information.

If you are interested in becoming a Customer Service Team Member, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Member for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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A great customer service member knows how to relate to anybody, but they’re especially good with frustrated people.

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Seek out unique touch points to build positive customer experiences.

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