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Front Office Manager

Rochester, MN | Full Time
1 Day Ago

Job Description

Overview

Oversee all Front Office operations to ensure profitability, control costs and quality guest satisfaction standards.

Responsibilities

  • Maintains all standard of guest service.
  • Manage and motivate all Front Office Staff with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide the very best in guest satisfaction.
  • Receive and resolve all departmental guest complaints in a timely manner and within the guidelines of the company.
  • Check and control room reservations, Front Office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports (including rate and availability calendar).
  • Communicate with guests to answer questions
  • Implement and monitor all Corporate marketing programs.
  • Organize and conduct pre-shift and departmental meetings to disseminate pertinent information. Attend other hotel meetings as deemed necessary.
  • Provide clear direction in advising and instructing staff in details of work.
  • Organize, conduct and/or attend meetings to obtain and disseminate pertinent information

 

Supportive Functions

  • Perform other duties as assigned by Supervisor

 

  • Perform room inspections as needed.

 

  • Assist in check in/check out of guests or any related guest service activity.

 

  • Participates in Manager on Duty program.

 

Qualifications

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • Must have strong verbal and written communication skills.
  • Must have strong customer service skills.
  • Ability to multi-task.
  • Proficient organization and supervisory skills needed to accomplish a task.
  • Considerable knowledge of computer systems for registration, reservations and back-up systems.

 

SUPERVISORY RESPONSIBILITIES

Supervises Front Office staff to include Hiring, Training, Coaching, Discipline, and Performance Evaluations.

Skills for Front Office Manager

The job skills required for Front Office Manager include Front office, Guest Service, Customer Service, Scheduling, front office operations,and Computer Systems etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Front Office Manager

The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.

How to Become a Front Office Manager

If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.

Step 1 Understand the job description and responsibilities of a Front Office Manager

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Step 2 Knowing the best tips for becoming a Front Office Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Front Office Manager

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