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Rooms Operations Manager
$45k-71k (estimate)
Full Time 4 Months Ago
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JW Marriott Essex House New York is Hiring a Rooms Operations Manager Near New York, NY

Job Number

23097451

Job Category

Rooms & Guest Services Operations

Location

JW Marriott Essex House New York, 160 Central Park South, New York, New York, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

    Core Work Activities

    Leading Room Operations Team

  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Verifies that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

    Managing Property Rooms Operations Function(S)

  • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.
  • Performs other duties, as assigned, to meet business needs.

    Managing and Monitoring Activities that Affect the Guest Experience

  • Understands the brand's service culture.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Strives to continually improve guest and employee satisfaction.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Verifies that all team members meet or exceed all hospitality requirements.

    Managing Profitability

  • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
  • Verifies that a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Strives to maximize the financial performance of the department.

    Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • The salary range for this position is $69,000.00 to $84,000.00 annually. This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

    Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

    Marriott Hotels

    , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

    Jw Marriott

    is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

    Source: Hospitality Online

    Job Summary

    JOB TYPE

    Full Time

    SALARY

    $45k-71k (estimate)

    POST DATE

    11/13/2022

    EXPIRATION DATE

    06/22/2023

    Show more

    The job skills required for Rooms Operations Manager include Housekeeping, Guest Service, Front Office, Customer Service, Scheduling, SOP, etc. Having related job skills and expertise will give you an advantage when applying to be a Rooms Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Rooms Operations Manager. Select any job title you are interested in and start to search job requirements.

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    If you are interested in becoming a Rooms Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Rooms Operations Manager for your reference.

    Step 1: Understand the job description and responsibilities of an Accountant.

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    Assisting in providing training and development to all team members, conducting counseling and evaluations, as well as delivering recognition and reward.

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    Managing room inventory and the flow of arrivals and departures.

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    Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

    Career tips from people on Rooms Operations Manager jobs

    Apply for a hotel operations manager position in order to develop skills and experience.

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    Be hands-on and learn to trust your staffs to have a positive working environment.

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    Aspiring manager should be able to handle different kinds of staffs by building a foundation so that the employees will gain a trust to you.

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    Build relationships with guests.

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    Multiple languages are a plus.

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    Step 3: View the best colleges and universities for Rooms Operations Manager.

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