Job Description

Julia Sourfazian's Farmers Insurance Agency in Glendale, CA is hiring Insurance Customer Service & Sales Representative to join our growing team!

Our insurance agency is located in Glendale California, and we're up to big things! We provide Auto, Home, Business, and Life insurance to help protect our clients, and their assets. If you want to be a part of a winning and competitive culture, then this may be the career for you!

Benefits

• Business and Leadership Courses available
• Bonus incentive based on individual/agency performance
• Paid time off - personal time and holidays
• Career growth/advancement development
• Training/coaching provided

Responsibilities

• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Make payments for customers
• Demonstrate accuracy in processing client policy modifications based on the data given
• Verify new customers coverage and present policyholders with proof of insurance paperwork
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
• General office house-keeping; take out the trash, reload coffee pods, water the plants, sweep the floors, wipe down the desks once a week.

Requirements

Qualifications for the Insurance Customer Service & Sales Representative:

• A client-facing background is a plus
• Insurance experience is preferred, but not required
• Proven track record of trustworthiness, dependability and ethical behavior
• Must be coachable
• Excellent communication skills: written, verbal, and listening
• Must have strong interpersonal communication skills
• Must be motivated and determined