Job Title: Desktop Support with AV experience
Location: Norcross, GA
Duration: 6 Months contract
Required Skills:
? Typically requires technical school certification or equivalent of 2-4 years of relevant experience
? Maintain all required OEM Certifications as directed by Management
? Knowledge of relevant software and hardware systems
? Understanding of ITIL methodologies
? A certification is desired
? May require additional customer-specific certifications or training as required
Skills:
? Excellence in communication and customer-facing skills
? Strong oral, written and interpersonal skills
? Ability to follow instructions and processes with minimal instruction
? Ability to lift and or move various computer equipment up to 50 lbs.
? Must own a basic repair kit
Responsibilities:
? Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC?s, desktops, laptops, tablets and printers.
? Provide support to client identified VIPs
? Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
? Perform Install/Move/Add or Change (IMAC) activities.
? Perform all assigned desk-side support activities
? Display outstanding technical and professional services skills at all times
? Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
? Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
? Understands and follows all documented service operations policies and procedures.
? Other duties or certifications may be assigned to meet business needs