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Foster Plumbing & Heating, Inc. is Hiring a Service Dispatcher Near Richmond, VA
Job Description
Benefits
- Careers Advancement Opportunities
- Competitive Compensation
- Year-Round Work
- Must be available to work flexible schedule including Weekends
- Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
- Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
- Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts.
- Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
- Cooperating with all Departments in support of all facets of the Service Department's goals and objectives.
- Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
- Performing related staff-level duties as directed by the Service Manager.
- Proven experience in a customer service environment preferably in HVACR contracting, Plumbing or building services industry.
- Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR and Plumbing field, suppliers, and the hearing impaired.
- Basic knowledge of HVACR technology and Plumbing practices.
- Knowledge of HVACR and Plumbing -related terms.
- Ability and initiative to work a non-standard schedule as needed.
- Skill and ability to communicate service jobs and service contracts, in a letter, and on the phone.
- Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
- Current Virginia drivers license with a 'clean' driving record.
Job Summary
Full Time
$56k-79k (estimate)
04/25/2024
05/08/2024
fosterpandh.com
NORTH CHESTERFIELD, VA
25 - 50
Private
JEFFREY D FOSTER
<$5M
Specialty Trade in Construction
Related Companies
The following is the career advancement route for Service Dispatcher positions, which can be used as a reference in future career path planning. As a Service Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher. You can explore the career advancement for a Service Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.
01/20/2022: Wilmington, NC
Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.
02/07/2022: Washington, DC
The service dispatcher will also ensure that the necessary tools and parts are ready for the job.
02/27/2022: Moline, IL
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
03/04/2022: Binghamton, NY
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
03/06/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
02/17/2022: Billings, MT
Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.
02/23/2022: Peoria, IL
Analyze how jobs are being assigned, scheduled and re-scheduled.
01/28/2022: Atlantic City, NJ
Typically requires a high school diploma or equivalent.
03/24/2022: New Suffolk, NY
Dispatchers need the technological skills to use computers, software, radios and recording equipment.
02/22/2022: Gary, IN
Step 3: View the best colleges and universities for Service Dispatcher.
