• 4 years of experience in Application Production Support on the Linux platform.
• Strong Technical Troubleshooting skill
• Good experience in scripting Shell, Automation
• Well-versed with ITIL - Incident Change Release management
• Basic knowledge of Middleware technologies - Apache Tomcat
• Good experience with application monitoring tools like Splunk, AppDynamics, Grafana, and Prometheus.
• Good experience in AutoSys or any scheduling mechanism.
• Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy, etc
• Knowledge of Banking domain (preferable)
• Handle outage calls efficiently, triage any issues, and fix them.
• Do Root Cause Analysis of repetitive and problem issues.
• Report issues and resolve them as per process and documentation.
• Basic knowledge of Database - Oracle SQL
• Good understanding of Infrastructure Technologies like Linux, Windows, MW, and Database
• Good to know AutoSys or any scheduling mechanism.
• Good to have DevOps SRE, Automation, and cloud knowledge.

More details about expectations from this role.

• Understanding Incident Management System
• APM Tools
• Monitoring Alerts, Batch Failures, Service Now Queue, Mailbox, etc
• Analyzing Failures Using APM Tools
• Usage of Batch Monitoring Tool
• Types of Jobs Failures and Troubleshooting
• NAS, FTP- Failures
• Basic Web Server Administration
• Shell Commands
• Linux Administration Basics
• Standard Maintenance Activities & SOP
• DB-Oracle/MSSQL - Admin Basics
• Standard Commands for health check
• Basic Networking Commands
• Understanding the Networking topology, Load Balancer, etc
• Troubleshooting Basic HTTP Failures
• Fiddler/Post Man