Customer Service Representative - Seasonal/Full Time - ONSITE

As a Seasonal Customer Service Representative, you will be responsible for servicing the needs of Journeys customers by providing prompt support and optimal solutions. This position handles inbound interactions via phone to effectively multi-task and resolve customer inquiries. The ideal candidate is a master problem-solver who has a knack for staying calm under pressure, while being able to effectively empathize and communicate through both verbal and written means.

Job Responsibilities

• Maintain effective communication with customers to provide accurate and on-going information as it relates to orders, promotions, shipments, product details, website questions, and returns.
• Build personal connections and relationships to promote customer retention and maintain customer loyalty.
• Work cross-functionally with internal teams to ensure a seamless customer experience.
• Meet individual and team customer-focused goals while maintaining the standard of expectations with all Key Performance Indicators (KPIs):Adherence – Being available to take interactions during your specific scheduled times.

Handle Time – Controlling interaction handle times and promptly resolving customer issues.
After Call/Chat Work – Clearly and concisely notating all customer interactions and closing cases in a timely manner.
Attendance – Remaining reliable and dependable for all scheduled shifts.

• Exhibit and utilize critical thinking, empathy, reading comprehension, and problem-solving skills.
• Quickly and effectively apply coaching, feedback, and training to improve individual performance and customer experience.
• Ensure and maintain the safety, security, and privacy of customer information.
• During periods of training or due to business needs, agents will be expected to take interaction types that include phone calls, chats, SMS messaging, and emails.

Qualifications and Skills

• Strong communication (verbal, listening, and written) and interpersonal skills.
• Strong ability to comprehend new information, diagnose problems, and provide appropriate resolutions.
• Ability to sit for long periods of time.
• Ability to learn new software and applications.
• Ability to handle and resolve conflict positively and in a calm, professional manner.
• Ability to work both independently and in a team environment.

Job Requirements

• High school diploma or GED
• 1 years of customer service/retail experience preferred.
• Ability to speak and type fluently in English.
• Demonstrate a strong work ethic including taking ownership and pride in your work and making good decisions based on company policies, guidelines, procedures, and expectations.
• Must be able to work 40 hours weekly with various 8-hour shifts Sunday - Saturday.

Job Types: Full-time, Seasonal

Pay: $17.00 - $18.00 per hour

Benefits:

• On-the-job training

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Nashville, TN 37214: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18