Description

FINANCIAL RETURNS

• Respond to member / client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. 

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.

GUEST EXPERIENCE

• Resolve requests and/or complaints to the satisfaction of the member/guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. 

RESPONSIBLE BUSINESS

• Handle events per deployment from start to finish. 

• Serve as an initial contract for leads. Distribute lead and/or respond to lead based on deployment. 

• Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.

• May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs. 

• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)

Requirements

High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred. Must speak fluent English. 

This job requires ability to perform the following:

• Frequently standing up and moving about the facility

• Type at least 50 wpm; proficient PC computer skills

• Carrying or lifting items weighing up to 25 pounds

• Communicating with customers, employees, and third parties

• Use a keyboard to generate correspondence, reports, etc.

• Handling objects, products and computer equipment

Other:

• Communication skills are utilized a significant amount of time when interacting with clients and guests.

• Reading and writing abilities are utilized often. 

• Basic math skills are used frequently.

• May be required to work nights, weekends, and/or holidays.