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Johnson Controls
Weatherby Lake, MO | Full Time
6 Months Ago
Customer Service Agent
Johnson Controls Weatherby Lake, MO
Full Time | Business Services 6 Months Ago
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Johnson Controls is Hiring a Customer Service Agent Near Weatherby Lake, MO

Customer Service Agents and/or Dispatchers Needed:
  • Starting at $14-$16 hourly based on experience! Looking for advancement and a raise? This position has a built in promotion program that will allow you to earn 2 raises in your first six months!
What you will do
  • Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens. 
  • You will learn about the dispatch operator role and standard operating procedures through our paid training course.
  • Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties. 
  • Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all of the appropriate steps.
How you will do it
  • As an Emergency Dispatch Operator, you will participate in a five-week training program. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator. 
You will also be automatically enrolled in our Completion Bonus Program, where they will be able to earn 3 bonuses in your first year! 
What we look for
Required
  • High school diploma or GED preferred
  • Must be 18 years old
  • Multiple shifts available 
  • Minimum of six (6) months of customer service experience; one year or more call center experience preferred 
Preferred
  • Excellent communication skills
  • Able to type between 20 - 25 wpm
  • Basic knowledge of computer applications
  • Ability to work efficiently under pressure
  • Strong problem-solving skills
  • Strong organizational skills
  • Strong work ethic 
Day & Evening Shifts Available! Full Time or Part Time
Training Class Start Date: Monday, October 17th. 
Earlier Start Date Opportunities are available!
Time: 7:00 AM to 3:30 PM Monday through Friday for 4 weeks - PAID

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

09/24/2022

EXPIRATION DATE

10/02/2022

HEADQUARTERS

BESSEMER, AL

SIZE

<25

FOUNDED

1900

CEO

NICOLE COONTS

REVENUE

<$5M

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The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Agent job description and responsibilities

A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.

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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.

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The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.

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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.

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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Agent jobs

Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.

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With customer service, customer support and customer experience, required.

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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.

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Agents must be trained and mentored to develop a positive approach towards handling customer queries.

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A customer service representative must be a good listener.

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Step 3: View the best colleges and universities for Customer Service Agent.

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