Are you interested in this position? You should definitely apply – even if you don't meet all the requirements! We're known for our work in auto glass. That's our main focus. However, we offer so much more. We will support you in building a rewarding career and encourage you to have a fulfilling personal life. Let us be the best workplace you've ever experienced.
The role of a Customer Advocate is to create a positive first impression with our customers at Safelite. This organized and enthusiastic professional handles administrative tasks like managing schedules, work orders, and invoicing. They also greet customers in person and assist with answering phone calls and emails, ensuring that every interaction leaves a lasting impact.
What You'll Receive
A competitive weekly base pay starting at $18.00/hour.
A Monday to Saturday schedule, with a rotating day off during the week.
Full-time hours from 8:00am to 5:00pm, averaging 38 to 40 hours per week.
A 90-day position, with an evaluation after the initial 90 days to potentially extend the seasonal position.
A comprehensive benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, customized medical coverage plans, and a commitment to work/life balance through paid time off (PTO) programs, company holidays, and paid volunteer days.
Up to $5,250 in tuition reimbursement per year.
Paid training and access to all the tools and resources needed for success.
Explore our health, wealth, and life offerings at www.safelitebenefits.com.
What You'll Do
Welcome customers to the shop and efficiently address any concerns or issues, always finding creative solutions.
Handle incoming calls, emails, and faxes related to service issues, pricing, warranties, dispatch, repairs, and more.
Ensure smooth operations by confirming and completing work order information, including insurance verification, additional parts, and missing details.
Efficiently manage administrative tasks such as buyouts, invoices, work orders, credit memos, and dealer part orders.
Review orders from the national contact center and coordinate with special accounts.
Perform any other assigned duties.
What You'll Need
High School Diploma/GED/Equivalent required.
1-3 years of experience in telephone operations or business administration.
Ability to deliver world-class customer service in a fast-paced environment.
Professional appearance and willingness to wear personal protective equipment.
Ability to travel up to 10%.
Internal Associates: Are you already a member of the Safelite team? Apply through your Workday account by searching for 'Find Open Jobs'.
Diversity: At Safelite, we welcome everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This job description does not cover every aspect of the role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other applicable laws and regulations. The physical and mental demands mentioned are not job qualification standards but are illustrated to help employers, employees, and applicants identify tasks where reasonable accommodations may be necessary for individuals with disabilities covered by ADA. Additional qualifications may be required to comply with local laws, regulations, and Safelite Group, Inc. policies and practices.