Jobs for Humanity is Hiring a Field Service Representative-2 Near Orlando, FL

Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Safelite
Job Description
Are you interested in this position? Apply today - even if you don't meet every requirement! We're more than just an auto glass company. We will help you build a rewarding career and support your personal life. Join us and experience the best workplace you've ever had.
We are currently hiring for the Field/Regional Service Representative role. In this position, you will provide exceptional customer service through inbound calls from customers, policyholders, insurance agents, and auto glass shops. Your goal is to create a seamless and memorable experience for every customer.
What You'll Receive

• A competitive weekly base pay starting at $16.00/hour.
• Work schedule from Monday to Friday, with alternating Saturdays. You will have a day off during the week when you work on Saturday.
• Working hours from 8am to 5pm.
• A benefits package worth over $10,000*. This includes a 401(k) plan with company matching, customized medical coverage, and paid time off programs for work/life balance. We also offer company holidays and paid volunteer days.
• Up to $5,250 in annual tuition reimbursement.
• Paid training and all the necessary tools and resources to succeed in your role.

Explore our health, wealth, and life offerings at www.safelitebenefits.com.
What You'll Do

• Answer incoming phone calls from customers, policyholders, insurance agents, and auto glass shops.
• Assess the needs of callers and resolve their concerns quickly. Escalate issues as necessary.
• Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, make changes to existing appointments, and answer customer questions.
• Respond to emails regarding existing appointments in a professional manner. Escalate complex issues to senior team members or colleagues, if needed.
• Create work orders for commercial, rental, and auction accounts.
• Perform any other duties assigned to you.

What You'll Need

• High School Diploma or GED; OR 1 to 3 years' experience in a contact center or retail services industry (preferred).
• Knowledge of general business practices and terminology. Willingness to learn new tools, technologies, processes, and procedures.
• Ability to use a computer with Microsoft Office suite and other standard office equipment (phones, calculators, copy machines/printers, etc.). Experience with SV2 (Point of Sale) is preferred.
• Presentation of a professional appearance and adherence to personal protective equipment requirements.
• Physical requirements include comfort working in a stationary, structured environment. Must demonstrate high ethical and confidentiality standards.

#LI-RECRUITERTAG
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching for 'Find Open Jobs'.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at www.safelite.com/careers.
*Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This job description does not cover every aspect of the role. Reasonable accommodations will be made in accordance with ADA, ADEA, FMLA, and other laws and regulations. Physical and mental demands are not meant to be job qualification standards, but are provided to help identify tasks where reasonable accommodations may be needed for individuals with ADA disabilities. Other qualifications may be required to comply with local laws, regulations, and Safelite Group, Inc. policies.