Jobs for Humanity is Hiring a Field Service Representative-1 Near Raleigh, NC

Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Safelite
Job Description
Are you interested in this position? Don't worry if you don't meet every requirement! We are an auto glass company, but we offer so much more. We want to help you build a fulfilling career and have a balanced life. Join us and experience the best workplace ever.
We are looking for a Field/Regional Service Representative who can provide exceptional customer experiences. As a representative, you will handle inbound calls from customers, policyholders, insurance agents, and auto glass shops. Your goal will be to ensure every interaction leaves a positive and lasting impression.
What You'll Receive

• Competitive weekly base pay starting at $17 per hour.
• A comprehensive benefits package worth over $10,000*. This includes a 401(k) plan with company matching, personalized medical coverage, and a commitment to work-life balance through paid time off, company holidays, and volunteer days.
• Up to $5,250 per year in tuition reimbursement.
• Paid training and all the necessary resources for your success.
• Explore our health, wealth, and life offerings at www.safelitebenefits.com.

What You'll Do

• Answer incoming calls from customers, policyholders, insurance agents, and auto glass shops.
• Assess callers' needs and swiftly resolve concerns or escalate them when necessary.
• Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage, make changes to existing appointments, and answer customer questions.
• Professionally respond to emails regarding existing appointments and escalate complex issues to senior team members.
• Create work orders for commercial, rental, and auction accounts.
• Perform other duties as assigned, including outbound calls and administrative tasks.

What You'll Need

• A high school diploma or GED, or 1 to 3 years of experience in a contact center or retail services industry (preferred).
• Knowledge of general business practices and terminology, with an ability to learn new tools and technologies.
• Proficiency in using computers and standard office equipment, such as phones, calculators, and copy machines/printers. Experience with SV2 (Point of Sale) is a plus.
• Professional appearance and willingness to wear personal protective equipment.
• Physical requirements include working in a mostly stationary, structured environment and adhering to high ethical and confidentiality standards.

If you are already an internal associate at Safelite, please apply through your Workday account by searching for "Find Open Jobs".
Diversity
Safelite welcomes everyone. We value our diverse workforce and suppliers and are proud to be an equal opportunity employer. Learn more at www.safelite.com/careers.
*Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description does not cover every aspect of the role. We will make reasonable accommodations for individuals covered by ADA, ADEA, FMLA, and other laws and regulations as required. The physical and mental demands specified are not qualification standards but are provided to identify tasks where accommodations may be necessary for individuals with disabilities. Other qualifications may be required to comply with local laws, regulations, and Safelite Group, Inc. policies and practices.