29 Customer Advocate Jobs in Raleigh, NC
Jobs for Humanity is Hiring a Customer Advocate Near Raleigh, NC
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Safelite
Job Description
Customer Advocate - Make a Difference Every Day!
Are you interested in this position? You should apply, even if you don't meet every requirement! We are an auto glass company that focuses not just on glass, but on helping you have a fulfilling career and a great life. Join us and experience the best workplace ever!
What You'll Get:
- Competitive weekly base pay starting at $16/hour.
- A benefits package worth over $10k, including a 401(k) plan with company matching, customized medical coverage, work/life balance programs, and paid volunteer days.
- Tuition reimbursement up to $5,250 annually.
- Paid training and all the tools and resources you need to succeed.
- Welcome customers in person and solve their concerns creatively and efficiently.
- Handle incoming calls, emails, and faxes for various service issues.
- Manage work order information, including insurance verification and missing details.
- Complete administrative tasks such as invoices, buyouts, and processing credit memos.
- Review orders and manage special accounts.
- Perform other assigned duties.
- High School Diploma/GED/Equivalent is required.
- 1-3 years of telephone operations or business administration experience.
- Ability to provide exceptional customer service in a fast-paced environment.
- Professional appearance and willingness to wear personal protective equipment.
- Ability to travel up to 10%.
If you're already a Safelite team member, apply through your Workday account by searching 'Find Open Jobs'. For external candidates, please visit www.safelite.com/careers to apply.
We Welcome Everyone!
Safelite is proud to be an equal opportunity employer. We welcome individuals from all walks of life, including the elderly, refugees, people with visible and invisible disabilities, LGBTQIA , veterans, and more. We value diversity and appreciate our diverse workforce and suppliers.
Please note that benefit amounts mentioned are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not exhaustive. We are committed to making reasonable accommodations for individuals covered by ADA, ADEA, FMLA, and other laws and regulations. Physical and mental demands are not job qualification standards, but are provided to help identify tasks where accommodations may be necessary for applicants with disabilities. Additional qualifications may be required to meet local laws, regulations, and Safelite Group, Inc. policies.
Job Summary
Full Time
$37k-47k (estimate)
09/28/2023
10/11/2023
The following is the career advancement route for Customer Advocate positions, which can be used as a reference in future career path planning. As a Customer Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Advocate. You can explore the career advancement for a Customer Advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
04/05/2022: Davenport, IA
Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/11/2022: Pocatello, ID
They assist representatives as they handle complex customer service situations or take charge of client outreach.
04/09/2022: Oklahoma City, OK
They use data analysis skills to represent customer responses numerically and measure change over time.
04/17/2022: Monroe, LA
Manage and prepare documents for customers and follow up.
01/26/2022: Oklahoma City, OK
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.
01/26/2022: Columbus, MS
The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.
04/02/2022: Norwich, CT
A good customer advocate should always try to help customers get what they want at the most affordable price.
02/20/2022: New London, CT
They should also offer different options to their customers.
02/28/2022: Boston, MA
Customers want fresh approaches that are tailored to their specific needs and will not settle for less.
04/08/2022: Youngstown, OH
Step 3: View the best colleges and universities for Customer Advocate.
