Jobs for Humanity is Hiring a Customer Advocate Near Columbus, OH

Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Safelite
Job Description
Interested in this position? You should apply - even if you don't meet all the requirements! We're an auto glass company, but we offer much more. We'll help you build a rewarding career and encourage you to have a balanced life. Join us and experience the best workplace ever.
The Customer Advocate is the first point of contact for our customers at Safelite. This organized and enthusiastic professional manages administrative processes, schedules appointments, handles work orders and invoices, and greets customers in person or over the phone. They ensure that every interaction with our customers is memorable.
What You'll Receive

• Competitive weekly base pay starting at $17.50 (with consideration for experience) per hour.
• Work schedule: Tuesday to Saturday (1 Saturday off per month for a 3-day weekend).
• Hours: Tuesday to Friday - 8am to 5pm, Saturday - 7am to 5pm.
• A comprehensive benefits package worth over $10k*. This includes a 401(k) plan with company matching, customizable medical coverage, and a commitment to work/life balance through paid time off (PTO) programs, company holidays, and volunteer days.
• Annual tuition reimbursement of up to $5,250.
• Paid training and all the necessary tools and resources for success.
• Explore our health, wealth, and life offerings at www.safelitebenefits.com.

What You'll Do

• Welcome customers to the shop and quickly resolve their concerns, often finding creative solutions.
• Handle incoming calls, emails, and faxes related to service issues, pricing, warranties, repairs, and more.
• Ensure smooth operation by confirming and completing work order information, including insurance verification and managing additional parts and missing information.
• Efficiently handle administrative tasks such as buyouts, invoices, work orders, and credit memos.
• Process orders from the national contact center and manage dealer part orders and special accounts.
• Perform any other assigned duties.

What You'll Need

• High School Diploma/GED/Equivalent is required.
• Experience: 1-3 years in telephone operations or business administration.
• Ability to provide excellent customer service in a fast-paced environment.
• Professional appearance and willingness to wear personal protective equipment.
• Ability to travel up to 10%.

#LI-RECRUITERTAG
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description does not cover every aspect of the role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations. Physical and mental demands are not job qualification standards but are mentioned to identify tasks where accommodations may be necessary for individuals with disabilities. Other qualifications may be required to comply with local laws, regulations, and Safelite Group, Inc. policies and practices.