Jobs for Humanity is Hiring a Customer Accounts Advisor Near Everett, WA

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Aarons

We are Aaron’s - a leading company in the retail industry that offers sales and lease-to-own options for quality brand name products. We are known for our exceptional customer service and provide team members with the opportunity to grow in a team-oriented, energetic, and recognition-focused environment. This is more than just a job – it's a rewarding career with a meaningful purpose.Job Title: Customer Account AdvisorJob Summary:As a Customer Account Advisor, you will serve as a coach to our customers, assisting them with payment collections and lease agreement renewals. Your role will involve building relationships with customers, both over the phone and in person, and ensuring their satisfaction with our products. Your goal is to help them get closer to ownership and understand the benefits of their lease agreement.Skills for Success:- Connect and relate well to people from all walks of life- Show empathy and listen attentively- Explain things in a simple and easy-to-understand manner- Navigate difficult conversations with success- Strong multitasking, organizational, negotiation, and persuasion skills- Share our purpose and passion for making a difference in people's lives- Create strong personal connections for lifeResponsibilities:- Maintain and update customers' accounts in our computer system- Contact customers who have not renewed their Lease agreements, both through home visits and phone calls- Sell customers on the benefits of timely lease agreement renewal payments- Assist the Customer Account Manager in achieving revenue and renewal goals- Help with merchandise returns and guest deliveries as directed- Clean and certify merchandise in the Quality Assurance Center- Complete vehicle maintenance and route sheets daily- Load, secure, and protect products in company vehicles- Safely operate company vehicles- Assist the Sales Team as needed- Perform any other reasonable duties requested by managementRequirements:- Must be at least 21 years old in the United States (18 in Canada) with a valid driver's license- Must meet DOT requirements for certification in required states (United States)- Ability to work flexible hours between 8 am and 9 pm- Ability to lift up to 50 lbs. without assistance and up to 300 lbs. with the help of a dolly- Two years of retail/customer service experience preferred- High School diploma or equivalent preferred- Excellent interpersonal and communication skills- High energy and ability to multitask effectively- Proper telephone etiquette- Uphold the Aaron's brand and protect company assets- Maintain a professional appearance- Proficient computer skillsAaron’s Total Rewards:- Sundays off- Employee assistance program- Exclusive employee purchase program with discounts- Physical and financial well-being programs- Tuition reimbursement- Employee Business Resource Groups- 401(k) plan with contribution matching- Paid time off, including vacation days, sick days, and holidays- Life and disability insurance- Medical, dental, and vision insurance- Paid paternal leave- Stock purchase plans- Pay on DemandAbout Aaron’s:At Aaron’s, we offer sales and lease-to-own options for specialty items like furniture, consumer electronics, and home appliances throughout the United States and Canada. We believe in positively influencing people's lives and creating a diverse and inclusive work environment. We are an equal opportunity employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates requiring accommodation during the recruitment process can contact [email protected].Aaron’s is an Equal Opportunity Employer.#LI-Onsite#Indeed-Full-Time