Company Description

Job Description

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Research accounts with debt and communicate with customers via phone.
• Take action based on transaction characteristics as appropriate and necessary.
• Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
• Contact customers by phone in attempt to collect debt.
• Demonstrate friendliness and professionalism when dealing with customers.
• Answer inquiries for customers calling in regarding their unpaid debt.
• Other duties as assigned to meet business needs.

• Ability to read, write, speak and understand English.
• Type 40 words per minute; use of telephone system and ten key by touch.
• Proficient knowledge of Microsoft Excel and Office is a must.
• Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must.
• Detail oriented, have strong verbal, written and interpersonal communication.
• Ability to exercise and apply sound judgment to billing disputes.
• Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to work independently with minimal supervision.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Bilingual (English/Spanish) preferred, but not required.
• Work history of accountability and dependability is highly preferred.
• Consistent and punctual attendance is essential.