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Associate Customer Success Manager

Lehi, UT | Full Time
13 Days Ago

Job Description

Mission:

The Associate Onboarding Specialist is focused on connecting with new JobNimbus customers to help them engage during the Onboarding Experience in order to drive value during the early adoption of the software. The Associate Onboarding Specialist will support the onboarding team by helping define, develop, and execute on engagement strategies in order to help our customers realize their business goals.

What You'll Be Doing:

 

  • Become well versed in JobNimbus products and processes
  • Serve as a resource for our VSB segment of customers and help to manage and resolve any critical situations
  • Proactively reach out on different campaigns determined by our health score and behaviors of the customers in this segment
  • Address day-to-day questions, resolve escalation issues, and communicate customer needs internally to influence business priorities
  • Maintain customer data i.e. contacts, account health, significant events, substantive notes etc. in relevant systems
  • Work with leadership to help drive cross-functional and cross-departmental initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

Your Superpowers:

  • Skilled at creating positive relationships with customers 
  • Excellent verbal and written skills with the ability to host virtual meetings
  • Ability to manage multiple customers at one time
  • An understanding of churn and ability to combat high stress situations
  • Ability to influence product adoption within a company. 
  • 1 years of a customer facing role in a saas environment.

Mentor (hit us up for the inside scoop)

Nick Cook -  Specialist in hiring amazing people, lover of all things outdoors, computer nerd, and lead substitute on his friends hockey team.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email jobs@jobnimbus.com.

Company Overview

  • Website jobnimbus.com
  • Headquarters AMERICAN FORK, UT
  • Size 50 - 100
  • Founded 2011
  • Type
  • CEO NICK WOOD
  • Revenue <$5M
  • Industry Software & Networking
  • About jobnimbus
  • JobNimbus is an all-in-one hub for your business. With JobNimbus, you can track sales, jobs, and tasks from a single, simplified interface. Because JobNimbus is mobile, you can access your information wherever you are, get everyone on the same page, and grow your business. With a proven design and state-of-the-art technology, JobNimbus is built to be the simplest and fastest of its kind. Get started with JobNimbus today: On the web: app.jobnimbus.com For iPhone: https://appsto.re/i6xt5fL For Android: http://bit.ly/17IrUGz Or check out our demo: jobnimbus.com/demo/