Jet Air Inc. is seeking a self-motivated and reliable Customer Service Representative to work in a team environment at our Iowa City location. The Customer Service Representative is responsible for providing effective customer service for all internal and external customers, is expected to exhibit a high level of professionalism at all times, and is required to maintain confidentiality.

Key Responsibilities:

• Greet customers in a friendly, professional manner
• Coordinate ground transportation, lodging, and catering for customers and crew members as required
• Partner with line service technicians to prepare and meet all arriving and departing aircraft
• Operate multi-line phone system and direct incoming calls to appropriate personnel and departments
• Maintain cleanliness and appearance of Jet Air Inc. facilities, furnishings, and grounds; address deficiencies; and maintain neat and organized work areas
• Accurately input data, prepare invoices, and process payments in aviation-based computer program
• Communicate effectively with customers and colleagues via ground and aeronautical radios
• Occasionally operate customer and company vehicles as needed
• Some traveling may be required on occasion
• Must support and adhere to company policies

Other Duties:

• This position includes shift work which requires working days, afternoons, evenings, weekends, and holidays
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time, as necessary.

Competencies:

• Strong verbal and written communication skills using phones, radios, emails, and in person
• Proficient computer skills using basic office programs and aviation-specific programs
• Exceptional organizational skills, and attention to detail is of upmost importance
• Must be able to operate a motor vehicle and be insurable by company insurance policy
• Ability to work with minimal supervision and multitask

Requirements:

• Ability to pass a background check
• Acceptable driving record
• Zero-tolerance drug free employer, may include pre-employment and random screening
• Customer service/hospitality experience preferred
• Previous FBO and aviation experience preferred but not required

Job Type: Part-time

Pay: $15.00 - $16.50 per hour

Schedule:

• 12 hour shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location