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Team Jeni's Service Assistants (this is our name for full-time crew members that lead shifts)
Jeni’s Splendid Ice Creams is searching for a Service Assistant to join our Greenville team.
At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.
Service Assistants are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management, deposits, and bank runs. Service Assistants act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions.
Service Assistants will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.
Qualities of a Service Assistant:
Full-time presence with night and weekend availability
Passion for customer service and exemplary role model
Energetic, positive, and skillful communicator
Strong work ethic, great judgement, and good heart
Calm under pressure and handles adversity with grace
Master of daily operations and delegation
Committed to the well-being of their shop team, their community, and the environment around them
Benefits of a Service Assistant:
Competitive hourly rate tips
Full-time hours
Paid time off and holidays
4% match on 401k contributions after 1 year of employment
A one-month paid sabbatical after 3 years of continuous service
Annual paid day to volunteer for a non-profit organization that matters to you
50% discount at Jeni’s Scoop Shops and online
Career development toward Shopkeeper Apprentice and beyond
About Jeni’s Splendid Ice Creams:
Founded by Jeni Britton Bauer in 2002, Jeni's Splendid Ice Creams is a B Corporation headquartered in Columbus, Ohio, with scoop shops in over ten cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.
While upholding rigorous safety and cleanliness standards has always been part of how we operate at Jeni's, due to Covid-19 we have added additional measures in our scoop shops to optimally support the safety and health of our employees and customers.
Our Service Assistants make a difference in their shop, their community, and in how they lead their team and serve their customers. If this opportunity sounds delicious to you, please apply.
Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.
Full Time
Retail
$24k-34k (estimate)
05/28/2023
08/09/2023
jenis.com
COLUMBUS, OH
25 - 50
2002
CHARLES BAUER
$10M - $50M
Retail
Jenis Splendid Ice Creams was founded in 2002 by James Beard Award-winning cookbook author Jeni Britton Bauer. Britton Bauers ahead-of-the-trend visionusing whole ingredients and dairy from grass-pastured cows, rather than synthetic flavorings and commodity ice cream mixcoupled with inspired flavors, sparked the artisan ice cream movement more than a decade before it would become a top food trend. Today, Jenis is a certified B Corporation with 33 scoop shops, an online shop at jenis.com, and distribution in top groceries across the country.
The job skills required for Service Assistant include Customer Service, Leadership, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Assistant positions, which can be used as a reference in future career path planning. As a Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Assistant. You can explore the career advancement for a Service Assistant below and select your interested title to get hiring information.