Description

The Role:

We are expanding our leadership team with the addition of Retail Manager! This role will be responsible for managing multiple retail outlets for Jekyll Island Club Resort and Jekyll Ocean Club. 

Responsibilities will include: 

• Stocks shelves, merchandizing, setting up displays and pricing items.
• Manages and motivates retail team to provide a high standard of service for the resort guests. 
• Welcomes guests and fosters customer loyalty through friendly manner. Develops high quality relationships with guests throughout their stay. 
• Oversees guest needs by monitoring inventory levels, pricing, and ordering in conjunction with the Guest Services Manager and duty managers, ensuring Shoppe is fully stocked.
• Reviews inventory of retail items in pantry and be sure that items are fully stocked.
• Manages scheduling of hourly employees.
• Provides high level of customer service and maintains a high profile in the day-to-day Shoppe operations. 
• Ensures that personalized service is offered through the retail agents to every guest.
• Integrates and trains employees, providing support for skills development and future advancement opportunities.
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Handles guest complaints or contentious issues that cannot be settled directly by team members and provides reasonable solutions to satisfy guests in a manner that will maintain guests for life.
• Ensures guest satisfaction on each interaction, including but not limited to receiving/making phone calls, direct guest interaction, placing orders.
• Sources new vendors and maintains vendor and intra-departmental relationships.
• Ensures the workplace remains clean and tidy.
• Ensures that the pricing policy and internal audit procedures are duly applied. 
• Oversees the management of displays, pricing, and guest experience. 
• Participates in the recruitment of retail team members.
• Ensures that guest documentation and information is available and up to date.
• Innovating and updating the guest experience, as necessary.

Benefits Offered:

In return, you are rewarded with a competitive compensation package including:

• Competitive salary with Bonus Plan and Cell Phone Allowance
• Health insurance (medical, dental, vision)
• 401k plan with employer matching
• Paid Time Off and Holidays
• Complimentary meals
• Free Jekyll Island Annual Parking Pass
• Discounted Food & Hotel Discounts at Noble House Hotels & Resorts nationwide
• Career growth opportunities

Our Culture:

The passion of our people is our greatest asset. We are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts across the country. We provide our guests and members with exceptional service and memorable experiences. We look for team members who share our core values of Caring, Integrity and Respect. Unique Hotels attract Unique People.

If you are about being your best self, doing the right thing, bringing your natural smile and having fun, then we hope you will become a member of our Jekyll Island Club Family.

Experience the history and grandeur of the Jekyll Island Club Resort and the Jekyll Ocean Club, proudly part of the Noble House Hotels & Resorts collection. Truly an icon with so many stories to tell. Along with accommodations at the two resorts, and the Cottages, there are 5 Food & Beverage outlets, extensive indoor and outdoor event venues, and comprehensive recreational activities at the resort and on the island.

Requirements

 Are you contagious of great smiles? Do you enjoy having fun at work?

To be successful in the Retail Manager position, you:

• possess a minimum of 2 years work experience in Retail Manager role (in a hotel preferred)
• have cash handling experience (required)
• have knowledge of POS (required)
• have well-developed communication and customer relations skills. 
• are highly organized and results-oriented with the ability to be flexible and work well under pressure
• are dependable, organized, and have a positive, can-do mindset. When things don't go as planned, your team can count on you!