Objective: The Lead/Supervisor is responsible for the quality control of their assigned JaniTek accounts; including all service requirements and direct supervision of assigned staff and must actively and consistently meet/exceed customer expectations. The Supervisor assists the Operations Team in holding their team accountable to the JaniTek standards, including but not limited to; inspection scheduling and completion, janitor training, reporting of KPI’s, employee discipline and covering of accounts. 

KEY DUTIES AND RESPONSIBILITIES:

Professionalism:

• Complete the Supervisory Training Program.
• Build a positive relationship with assigned staff and clients projecting JaniTek as a professional, caring company.
• Maintain a well-groomed professional appearance and adhere to the “Do the Right Thing” standards and codes.
• Operate safely in accordance with Company policy and procedures at all times.

Operations:

• Train subordinate employees in their job according to company standards.
• Ensure that all employees complete all required training, know and understand company rules, security procedures, and proper chemical usage.
• Ensure that production in each building is performed as per the agreed upon task schedule, hot button sheets, and completed with satisfactory results.
• Know all service aspects of each client’s account.
• Establish inspection schedule.
• Respond to all reported management or customer complaints/requests as assigned within time frames given.
• Completes site documents daily in a satisfactory manner.
• Learn safety program and assist in handling all workers compensation claims accordingly.
• Update and coordinate schedules for supervisor visits/inspections and night project work assignments with other supervisors/detailers/project crew.
• Demonstrate good two-way communication skills with subordinates and other team members.
• Ensures all supplies and tools are in good working condition and order/monitor as needed.
• Reports any safety issues to Operations Team.
• Communicates with site contact any issues with facilities.
• Coordinate and lead daily/weekly production meetings to resolve operational issues and assign production responsibilities.
• Develop positive rapport with all staff treating all with dignity and respect.
• If applicable keep work area, files, and binders organized.

MINIMUM STANDARDS OF PERFORMANCE:

The Lead Supervisor will have satisfactorily completed the above responsibilities when:

• Safety standards are implemented with all subordinate staff.
• Training schedule is met for all janitorial and supervisor staff.
• Daily Work Order assignments are completed and reported as assigned.
• Sets inspection schedule prior to the start of each month and updates daily/weekly due to unforeseen events.
• The individual meets the established monthly target inspections.
• Completes all inspections reports and emails results to operations within 24 hours.
• Helps to complete all start-ups without incident.
• Follows-up on all management/customer requests within ½ hour or mutually agreed upon time frame.
• Meet formerly with Operations as required to review inspections, supervisor development, janitor HR related issues, and any production scheduling.

Job Requirements:

• Bilingual English and Spanish (Required)
• Minimum Education: High School Diploma preferred
• Must be available to work 5:00PM TO 1:30AM Tuesday thru Saturday or Sunday thru Thursday 
• Preferably 2 years in a supervisory/leadership role
• Capable to train employees on SOP
• Problem solving ability
• Detail oriented / Organized
• Must have Valid California Driver’s License and a clean driving record 
• Good Communication Skills
• Must be able to read/write in English
• Has to be confident in driving , will have to drive to diffrent client sites