Description

Under general supervision, performs accounts receivable and administrative duties as assigned under James Edward & Companies. Will collect and interpret data to produce reports; support special projects; composes e-mails and other documentation as needed. Must be organized/thorough with the ability to multi-task. Ensure effective working relationships with all internal & external customers by upholding a high standard of customer service. Demonstrate respect for all members of the company, flexibility to take on new tasks or assignments as needed.

Assigned Companies:

•

General Duties and Responsibilities:

• Daily

o Apply Daily Sales

o Complete loadsheet check-off

o Research and solve payment discrepancies

o Process lockboxes & deposits from bank

o Process ACH Payments

o Process Credit Applications when needed

o Make adjustments to accounts as needed including overrides

o Customer Follow-Up Internal, External and Field Resolutions

o Return business calls and emails within same day as received

Return calls & emails even if you don't have the answer acknowledging receipt and when you will be able to answer question.

• Weekly

o Account Reconciliation

o Collections for short payments and past due account as needed

o Documentation to be completed for all collection accounts

o Backup for uploading invoices and PO's as needed

• Monthly

o Complete Monthly Statements

• Showing customers all invoices open and balance

o Monthly Close by 3rd working day of following month

Job Description

Job Title: Business Support Specialist General Duties and Responsibilities Continued:

• As Required

o Out of Office (Vacation, Sick or Business Related)

Email - Leave "Out of Office" auto response and list a contact name if emergency

Phone - Leave out of office message with emergency contact name

If vacation or business related, send email message to admins & managers prior to time away and who to contact if emergency

o Customer Set-Up

o Invoice Copy Request

• Other duties and special projects/initiatives maybe assigned as required

Qualifications

• Associate degree or equivalent work experience with a minimum of four years

• Must be able to multi-task and be detailed oriented

• Must be able to work 40 hours per week

• Core Business Hours 8:00am-5:00pm

• Be accessible on non-work hours for month-end close

• Have above average communication skills - both written and oral

• Be proficient with Microsoft Office Suite and Outloo