The Senior Systems Engineer is a fully competent technologist who tackles unsolved problems, demonstrates significant professional development, and often helps the team improve. What you'll do here: Assume the Subject Matter Expert role for numerous established and new technologies within the Jackson Hewitt Technical Infrastructure. Provide expert level technical services and support for the following areas: Datacenter systems and public cloud infrastructure. Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint Virtualization technologies: VMware, Citrix, and Microsoft Monitoring and management of system alerts and notifications Automation: PowerShell scripting, Chef, CloudFormation, JSON/YAML Operationalize complex technical implementations by developing documentation, scripts, runbooks and conducting regular knowledge transfer sessions with operational support staff. Provide expert level troubleshooting of complex issues that may arise within the Jackson Hewitt technology landscape. Specifies, supports, and maintains technical infrastructure, hardware and system software components. Plans own work efficiently, and regularly helps others make better plans. Supports and improves production systems as needed to ensure a good experience for users and efficient operations, working across teams, systems and technical infrastructure as necessary. Coaches others as needed. Self-directed working within the defined team process boundaries. Successfully demonstrates the Jackson Hewitt competencies. Efforts span across a broad spectrum of technical domains. Technical designs and approaches require only limited oversight. Responsible for consistently helping the team improve and deliver outcomes. Performs other related duties as assigned. Skills you’ll bring for success: College graduate with Bachelor of Technology degree or equivalent professional experience. Advanced knowledge of public cloud technologies; AWS Preferred. 3 Years managing and supporting Microsoft Office 365 and/or Microsoft Exchange server strongly desired. 7 Years planning, implementing and supporting solutions consisting of Enterprise class Data Center Server Hardware platforms; including, but not limited to, Blade Systems and HCI. 7 Years of Windows Server Administration and Support.; Current Microsoft Certification a plus (MCSE/MCSA, etc.). 7 Years of Linux Server Administration and Support (RedHat based distributions preferred); Current Linux Certification a plus (RHCSA/RHCE, LPIC-1/2). 3 years supporting AWS, Azure, GCP; Current Public Cloud Certification a plus (Cloud , AWS CSA-Associate, or Professional, etc.). Demonstrated advanced knowledge of Splunk including complex query operation, dashboard creation and event correlation Demonstrated knowledge of deploying AWS services using CloudFormation. Advanced level knowledge of Enterprise Computer Hardware and Technologies. Advanced knowledge of Active Directory, IIS, DNS, DHCP, File Services, etc. Demonstrated analytical thinking and problem-solving skills. Ability to clearly communicate with customers and peers. A strong desire to learn. Demonstrated ability to create, read, interpret and modify scripts for administration and automation of Infrastructure as Code; Microsoft PowerShell preferred. What you’ll get if you join us: Competitive Salary Bonus Unlimited Paid Time Off 12 Paid Holidays Fidelity 401k Match Medical, Dental, Vision, EAP, Supplemental, Life, STD, LTD, HSA, FSA, Commuter Wellness activities throughout the year Parental Leave, Elder Care Leave, Volunteer Time Off Education Assistance (Reimbursement) Program Employee Referral Program Pet Insurance Company Celebrations, Appreciation Events, and Team Building Business Casual Dress with Jeans daily Fast-paced, innovative culture with an open and collaborative environment Ample opportunity to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization Opportunities for advancement within the organization