Your Purpose:

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

Flexible Schedules Available:

• Day shift
• Night shift
• Weekends
• Weekdays
• Full-time or Part-time

Are you:

• Someone who has gaps in their work history or are looking to boost their skills and resume?
• Someone who has been out of the workforce over the last year while at home with family?
• Retired and want to continue to make an impact?
• Someone without a college diploma? No problem!
• A Veteran or military personnel transitioning to civilian life?
• A military spouse, dependent, or caregiver seeking a seasonal opportunity?
• A recent college graduate or current college student with tax experience?
• A stay-at-home parent who needs a flexible work schedule?
• A gig worker or looking to add a second income?
• Bilingual? Bilingual candidates highly encouraged to apply!

What you’ll do here:

As a Seasonal Tax Expert, you will be responsible for providing expert guidance, explaining, preparing, and completing accurately tax-related forms for clients, including multiyear, multistate, and year-end tax forms. You will also provide clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.

• Conduct face-to-face tax interviews with clients.
• Generate business growth, increase client retention, and offer additional products and services.
• Answer client calls via our national call center routing system.
• Answer tax related questions and provide future tax planning to clients in a timely fashion.
• Collection and processing of clients’ payments while ensuring timely deposits.
• Marketing and business generation efforts.
• Resolve client complaints or refer situations to supervisor (as appropriate) for resolution.
• Support office priorities through teamwork and collaboration.
• Mentor and support teammates, providing guidance and in some cases acting as a lead.
• This position has access to and regularly works with information of a sensitive, highly confidential nature which requires a working knowledge of the business.

Skills you’ll bring for success:

• 2 seasons of previous tax experience.
• Experience completing individual, trust, &/or partnership tax returns.
• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Successful completion of the Jackson Hewitt Tax Knowledge Assessment.
• Experience working in a fast-paced environment.
• Strong attention to detail and accuracy.
• Bachelor’s degree in accounting or related field preferred.
• Field Instructor, Remote Support, or Call Center certification a plus.
• Tax planning and audit support experience preferred.
• Bachelor’s degree in accounting or related field a plus.
• CPA or Enrolled Agent license a bonus.
• PTIN Certification: Yes

What you’ll get if you join us:

• List any medical or financial benefits offered or delete this bullet
• Free tax filing services for all employees
• Free tax preparation training and PTIN registration
• Professional development and continuous training
• Expand your leadership and operational knowledge
• Learn from the leaders how to best support clients in busy retail tax locations
• Make a visible impact within the organization
• Join a fast-paced, innovative culture with an open and collaborative environment
• Ample opportunity to develop core and new skillsets and have a stake in your own success
• Opportunities for advancement within the organization
• Join a great organization that cares about employees!

Job Types: Part-time, Internship, Temporary

Pay: $15.00 - $25.00 per hour

Benefits:

• Flexible schedule

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Drop Off Service Available

Ability to commute/relocate:

• North Brunswick, NJ 08902: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Tax experience: 1 year (Preferred)

Work Location: One location