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Jackson Hewitt - 3170
Calvert, KY | Part Time
$32k-42k (estimate)
10 Months Ago
Contact Center Representative
$32k-42k (estimate)
Part Time 10 Months Ago
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Jackson Hewitt - 3170 is Hiring a Contact Center Representative Near Calvert, KY

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.
Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you'll do here:
  • Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. 
  • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
  • Take ownership in assisting, researching, resolving, or escalating customer issues. 
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Diligently and accurately document customer records and cases. 
  • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. 
  • Make sales or recommendations for products or services that may better suit client needs. 
  • Utilize software, databases, scripts, and tools appropriately. 
  • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
Skills you'll bring for success:
  • 1 - 3 years previous call center experience
  • High School Diploma/GED or equivalent related business experience preferred
  • Strong written and verbal communication skills
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Patient and empathetic attitude
  • Strong time management and organizational skills
  • Comfortable working in a fast-paced environment
  • Computer literacy, ability to learn new technologies
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Ability to learn in-depth knowledge of JH’s products and/or services

Job Summary

JOB TYPE

Part Time

SALARY

$32k-42k (estimate)

POST DATE

05/03/2023

EXPIRATION DATE

04/28/2024

Show more

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The job skills required for Contact Center Representative include Customer Service, Call Center, Communication Skills, Listening, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Contact Center Representative job description and responsibilities

Launch outbound calls as appropriate

03/15/2022: Tacoma, WA

Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.

01/20/2022: Chicago, IL

From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.

01/09/2022: Columbus, OH

Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.

01/16/2022: Providence, RI

Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

03/11/2022: Asheville, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Contact Center Representative jobs

Ability to type 30+ WPM

03/26/2022: Middlesex, NJ

Require specialized training to meet the unique demands of the job.

01/30/2022: Boulder, CO

Minimum of one year of customer service experience, call center experience preferred.

03/27/2022: Sioux Falls, SD

High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.

01/10/2022: Seattle, WA

Requires several soft skills.

04/03/2022: Raleigh, NC

Step 3: View the best colleges and universities for Contact Center Representative.

Butler University
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Providence College