What are the responsibilities and job description for the Casino Shift Manager position at Jackpot Junction Casino Hotel?
Essential Job Functions
- Oversee casino operations on assigned shift, including procedural and regulatory compliance, with an emphasis on guest service.
- Provide a comfortable atmosphere for guests through employee friendliness, facility cleanliness and quality service.
- Assure compliance with all state and federal regulations.
- Authorize jackpot payouts.
- Assure that all guest issues are handled quickly to meet both Jackpot Junctions and guests satisfaction.
- Authorize guest comps according to casino guidelines in the absence of Casino Host.
- Ensure all departments are properly staffed and are following their departmental policies and procedures.
- Keep informed of all promotions.
- Make recommendations to the Lead Casino Shift Manager regarding guest service improvements.
- Coordinate with Security Shift Supervisors to handle all issues relating to guest safety.
- Monitor and assure compliance with Title 31 on assigned shift.
- Maintain an hourly activity log for General Management.
- Perform other duties and responsibilities as assigned.
- Previous experience in casino operations.
- High school diploma or GED.
- Lower Sioux Community enrolled member preferred.
- Above average knowledge of casino operations and state and federal regulations.
- Excellent written and verbal communication skills.
- Excellent motivational and leadership skills.
- Strong interpersonal and human relations skills.
- Sensitivity to various cultures, including Native American cultures.
- Regular attendance and punctuality.
- Able and willing to work any changes in scheduled hours as required.
- Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.
- Mobility throughout the facility.
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