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Operations Manager

Austin, TX | Full Time
Expired

Job Description

Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

As Jackpocket’s Texas based Ops Manager, you will lead all local personnel and take ownership of all regional operational functions. You will become an SME on Jackpocket’s inner workings, establish and implement standard operating procedures, and continually hire, train, and develop a large team of operations staff. 

Responsibilities

  • Lead and manage Jackpocket's Texas based fulfillment center, one of our highest volume markets 
  • Actively manage a large team of 30 employees and participate in day to day lottery ticket processing activities
  • Develop and deliver new hire training and facilitate ongoing learning and development for staff
  • Establish and maintain best practices and standard operating procedures in collaboration with Ops peers and leadership
  • Continually evaluate performance and efficiency and implement procedural and tactical improvements
  • Set team and individual level goals, track OKRs, and provide ongoing coaching and mentorship to drive performance
  • Lead local hiring efforts and establish a strong employer reputation in the local talent market
  • Handle day-to-day employee scheduling, approve timecards, update standard operating procedures, and make sure associates are prepared for the day and working in a safe environment.
  • Monitor supply delivery, inventory management, manage regular cleaning and maintenance schedules, and troubleshoot and system or facility issues.
  • Perform cash balance reporting, execution of initiatives and directives, and additional duties as required

Qualifications

  • Willing and able to work late nights and weekends
  • Bachelor's Degree or equivalent relevant experience
  • Technically proficient and able to perform technical troubleshooting
  • Able to function independently and complete tasks from start to finish with minimal oversight
  • Experience hiring, managing, scheduling, and developing a large roster of mostly part time operational staff
  • Experience with personnel management including hiring and firing, familiarity with TX employment law 
  • Enthusiastic about learning, creating structure, and willing to jump in and help wherever is needed

Preferred Qualifications

  • Demonstrated experience developing and improving operational processes
  • Experience working with a high-growth company or fast paced environment

Why Jackpocket?

  • Medical insurance covered up to 100% by Jackpocket
  • Dental & vision insurance
  • 401(k) matching
  • Stock options
  • Commuter benefits and Citi Bike membership
  • Discounted gym membership
  • Autonomy and upward mobility

This is a full-time exempt position and is not eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact hr@jackpocket.com.

Company Overview

  • Website jackpocket.com
  • Headquarters NEW YORK, NY
  • Size 50 - 100
  • Founded 2013
  • Type
  • CEO PETER SULLIVAN
  • Revenue <$5M
  • Industry Software & Networking
  • About jackpocket
  • Jackpocket lottery app gives players a safe and easy way to order official state lottery tickets right from their phones. Lottery players use Jackpocket to place ticket orders for their favorite games, check lottery results, join lottery pools with other Jackpocket players, and turn on Autoplay so they never miss a drawing. By being the first company to automatically lock a player's account to their ticket serial number, Jackpocket makes the lottery even more secure. Jackpocket is available in Arkansas, Colorado, Minnesota, New Hampshire, New Jersey, Ohio, Oregon, Texas, and Washington, D.C. w ... ith many new markets on the horizon. And...WE'RE HIRING! Come join our fun-loving, dedicated crew. View all open positions at: https://jackpocket.com/careers. More

Skills for Operations Manager

The job skills required for Operations Manager include Leadership, Scheduling, Initiative, Collaboration etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Operations Manager

The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.