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Senior Community Manager
$130k-167k (estimate)
Full Time 3 Months Ago
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J.F. Shea Family of Companies is Hiring a Senior Community Manager Near Fremont, CA

Shea Properties – Find Awesome.

Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 10,000 apartment units and 6 million square feet of commercial space in California, Colorado and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea’s Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit. 

Job Scope

The Senior Community Manager’s primary focus is to ensure that revenue and profit targets are met, outstanding service levels are provided and asset value is protected and enhanced. The Senior Community Manager will assist the Regional Manager in the management of the portfolio and will lead, guide and motivate property staff and monitor performance and results. The Senior Community Manager will ensure that all properties comply with company employment and safety practices and local and federal laws and regulations. The Senior Community Manager will keep the Regional Manager informed on staff performance property service levels and audit results. The Senior Community Manager will promote a strong service culture and successful teamwork. Regional Managers will assign other duties as necessary. The pay range for this position is $44.69 - $51.84/hour. The Senior Community Manager is also eligible to participate in the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability) and cell phone allowance. 

The Senior Community Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

Job Duties

Regional Support and Leadership

  • Supervise and provide leadership, support and direction to the staff. Resolve associate related issues and support team cohesiveness with positive and open communication.
  • Ensure leasing team is productive and successfully meeting/exceeding leasing targets. Review Leasing Fundamentals and all aspects of the sales process, LTS, Yieldstar, and Vaultware and report to the Regional Managers. 
  • Identify training needs and mentors; ensure new hires receive the appropriate mentoring, development and onboarding.
  • Assist in the recruitment and hiring of all positions for a region as needed and mentor new Community Managers.
  • Assist in cross marketing between properties within the region.
  • Assist Regional Manager with property audits.
  • In conjunction with the Regional Manager and Marketing Department, develop, implement and maintain a comprehensive marketing plan for the property. Prepare reports identifying competition rental rates, concessions, promotions and property changes. As directed, conduct off-site marketing to provide area businesses with information and increase traffic and occupancy. 
  • Coordinate site advertising with Marketing Department and Regional Manager. Continually review and monitor advertising accuracy and productivity.
  • Monitor competitive trends and as directed, “shop” competition to determine sales technique, strategy and merchandising. Coordinate data and report findings to Regional Manager and Marketing Manager.
  • Support industry networking and participate in industry association functions.
  • Assist in Property acquisitions and divestitures.
  • Perform other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.

Site Operations

  • May manage multiple sites as assigned.
  • Supervise the review and approval of all applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Apartment Communities’ policy. Oversee the maintenance and archival of resident files.
  • Through regular property walk inspections and follow-up, oversee the physical condition and appearance of the property and strive to enhance the value of the apartment community by maintaining a hazard-free environment, while considering the best interests of the community. Conduct bi-monthly office audits and monthly exterior property inspections.
  • Supervise the daily opening of the leasing office and inspection of models, market window, and “rent ready” vacants to ensure they are presentable in accordance with established standards. Maintain office in a professional manner.
  • Follow Yieldstar pricing procedures, as directed by supervisor.
  • Oversee Avid and Go Cart for assigned property and ensure no disruption in workflow.
  • Prepare the annual budget for review. Develop and administer the capital and operating budgets for the property. Complete monthly variance reports in an accurate and timely manner. Complete monthly revenue and expense reprojects.
  • Ensure resident service satisfaction targets are met and design and implement resident retention programs in accordance with Shea Apartment Communities goals. 
  • Administer the Lease Renewal program. Resolve resident complaints and direct complaints to the Regional Manager as appropriate.
  • Complete and approve Purchase Orders in accordance with company policy and procedures.
  • Manage the rent collection process in a timely manner and implement the legal process adhering to established standards and procedures. Supervise the control of delinquency and collection of funds. Ensure integrity of reports and processing of all legal notices (3 Day, Covenant or Quit or 30 and 60 days) in accordance with State Code and policies and procedures.
  • Manage monthly third-party billing reports and delinquency control, if applicable.
  • Initiate or ensure the initiation of all necessary evictions, preparing copies, and forwarding all appropriate paperwork for legal evictions, or other legal proceedings, ensuring all eviction and legal proceedings are followed through to completion.
  • Ensure accuracy of resident move-out accounting summaries utilizing the Statement of Deposit report within the time frame designated by State Code. Consistently audit vendor bills for services in order to be fair and consistent to resident while achieving maximum performance and value from vendor. Approve, sign and submit invoices to A/P on a weekly basis.
  • Ensure insurance and contract requirements are met on vendors in accordance with Shea Apartment Communities policy. 
  • Maintain proper accounting of all petty cash and special event funds.
  • Ensure all safety policies and regulations are followed on all communities.

Technical/Professional Knowledge

  • Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization. 
  • Understand accounting principles and budget process. Ability to read and interpret numerical information.
  • Understand marketing concepts; ability to analyze data and write reports.
  • Outstanding customer service skills and experience required.
  • Strong management skills required, including supervising, planning, organizing, and coordinating tasks. 
  • Ability to negotiate and resolve conflicts. 
  • Ability to build and lead a high-performing team.
  • Proficient with Microsoft Office products (Word/Excel/Outlook) Yieldstar, Avid Xchange and Yardi preferred.
  • Prior experience supervising, training, coaching, counseling, developing, motivating, interviewing, hiring, terminating; ability to effectively lead by example.
  • Previous Lease-Up experience strongly preferred.
  • Two or four year college degree preferable; CCRM, ARM, or CAM designation(s) accepted and/or minimum of five to ten years property management experience – 600 units and/or multi-site.

Desired Competencies

  • Aligning Performance
  • Change Management
  • Business Acumen
  • Coaching
  • Building A Successful Team
  • Safety Awareness
  • Communication
  • Performance Excellence

Work Environment

The Senior Community Manager works at different locations including on-site at an apartment community and the Corporate Office and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies. Office hours are usually scheduled from 9 a.m. – 6 p.m., however, Saturday and/or Sunday work schedule may be required. The Senior Community Manager should be highly flexible and readily available. Must be able to travel, as needed, for business purposes.

Physical Requirements

While performing the duties of this job, the associate is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V

Job Summary

JOB TYPE

Full Time

SALARY

$130k-167k (estimate)

POST DATE

12/07/2022

EXPIRATION DATE

03/12/2024

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