Job Title: Service Writer Department: Production & Skilled Trades Country: United States of America State/Province: Texas City: Houston Full/Part Time: Full time Job Summary: Under routine supervision, this position is responsible for operating the service desk, creating repair orders, and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and/or weekends in addition to overtime; it requires full-time attendance. Job Description: $500 Sign-On bonus New Competitive Pay Scales Yearly Boot Program Safety: 7-year 0 accident record at our Houston location. Win a yearly monetary award. Key Responsibilities: · Keep maintenance information systems updated with ETA's at all times · Observe all Company safety requirements · Perform other duties as required or assigned · Advise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.) ·Inform the Service Manager of all driver/customer complaints to be resolved before the vehicle leaves the shop · Input repair order information to data processing system and close repair orders · Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests · Arrange and create outsource forms for vendors to conduct repairs at the shop · Assist drivers and callers with general questions and/or direction · Create repair orders and passing work to technicians Qualifications: Minimum Qualifications: · High School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education · Ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed. Preferred Qualifications: · Ability to exercise discretion · Ability to make time-sensitive decisions · Ability to multitask · Ability to work both independently and as part of a team · Basic deductive reasoning skills · Experience working in a fast-paced environment · Proficient active listening skills · Proficient organizational skills · Proficient time management skills · Self-motivation · Ability to wear appropriate work attire (protective gear/PPE) · Basic Customer Service Skills · Ability to fulfill physical requirements of the job including: lifting above 50 pounds, bending, stooping, pushing, and pulling. Education: GED (Required), High School (Required) Work Experience: Maintenance, Technical Writing, Transportation/Logistics Job Opening ID: 00453989 Service Writer (Open) “This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”